Password expiration notification
I agree with some of the others saying to lengthen the timeframe that a password needs to be changed, but I have a different idea as well...
When a password is about to expire, maybe 7 days out, instead of when someone is trying to login and require an IMMEDIATE password change, say your password will expire in 7 days, and then give us the option to change the password at a later time so that we can get into the program and answer the question that somebody just called about, but now we have to try and figure out a new password while we sit on the phone with a client that just wants a simple answer that we can't give them because we have to try to think up a freaking password!!!!!!
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