Add field for duration to indicate time spent to complete a task - non-scheduled activity
Add a field for duration to indicate time spent to complete a Task (i.e. non-scheduled, non-time delimited activity). Allow this field to be completed on each step of a Workflow in order to track time spent on various tasks. This field should be exportable along with contact, user, category, subject, duration, and date in order to review time spent per contact. This married with revenue per client will enable analysis re: profitability/client and productivity per user.
Redtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!