Facebook - Contact Sync
There is an iPhone program called SmartSync that grabs data from FB and adds things like pictures, birthdays, websites, and address. It would be amazing to be able to have RedTail sync with FB. Here is a link to the iPhone app. I'll also tweet something to your twitter account.
Have someone download the app and try on their iPhone (and hopefully it is someone who uses iCloud and OS X) and sync their address book with FB. I think you will be really amazed and how well this program works. This is would be a giant value add to your CRM.
Redtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Daniel Larsen commented
If it could bring in picture alone, I think that would be good. Bringing in any other data from Facebook, Linkedin, etc., is probably not a good idea. Birthdays are very important information, especially if your CRM is your hub for Docupace, etc. There is a significant percentage of people who only use fake birthdays and junk email accounts with their facebook profiles. LinkedIn still may be better...but they don't even have my real birth date.
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Timothy James McNeely commented
Howdy Redtail. Any thoughts on adding a social aspect to Redtail? I'm not talking about links to a profile...But real, true, integration.
You can start simple...How about just pulling in photos from FB?
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Timothy James McNeely commented
Really? No response since August? I'm drying for this!!! Ok. Not dying but having to go lot of places for my data. CRM needs and must be social.
I needed a contact tonight and went to FB and my OS X address book. Both had the data I needed. To bad there was no way to get into RedTail.
I also have several key phone conversations recorded from my day on my 8x8 phone system that I would love to have show up in RedTail.
It can be done. It would be nice to get some feedback on what you are planning to do with social. Engage your customers Let us know you get social and you have something coming.
Heck..Call me and work with me. Let's use the API and do some testing on my account.
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Anonymous commented
Here is the link to the app http://itunes.apple.com/us/app/smartsync-facebook-sync/id340787494?mt=8 and here is the link to the developer http://www.ultimake.com/smartsync/