Automatic Email or Text Message Appointment Reminders to Clients
Could Redtail generate a reminder email (or even text message) to clients 24-48 hours prior to a scheduled appointment? The reminder would be generated by the calendar appointment and be sent to the email or phone number within the linked contact screen.

While this is not a native feature of the CRM, we are excited to work with robust partners that are innovating in the fintech space that meet this need. GReminders is one such company that we recommend checking out.
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Jules commented
When are you going to do it?
It would be a great feature. It will allow us to remind our clients for their appointments.
It's a simple automation. When clients appointment schedule on the planning, sent an email to the client with date and time of the meeting. -
Kim Baumler commented
RED TAIL, your workflows and automations don't work with outside calendars. Having to update more than one calendar and having to copy/paste email addresses into another system to have automatic emails go out seems ridiculous. I was surprised to see the last RT reply on this was from 2019 and the date this was suggested was 2011. Hayley Mandrup, do you still work at RT? If you do, please know that for everyone of us complaining, there are 1,000 more that don't know this form exists or doesn't have the energy to vote.
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Rick Willoughby commented
The OP might have retired by now...
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Josh S commented
I can't believe people have been asking for this feature for a decade. Anyone tried using work around like zapier? Feel free to email me. Sebastian.josh @ gmail.com
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Michael Sharpnack commented
This would be a great feature. Especially text reminders.
If Redtail could integrate with a text marketing platform, like Twilio or Podium, that would be great.
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Sue Lubbers commented
I would love to see this feature because right now I log in on nonwork days to send appointment reminders and birthday greetings. Automating it would be wonderful.
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Anonymous commented
I just started trying to learn and use automations more (been using RedTail for less than a year) and was excited to try out automations to schedule a reminder when creating appointments...couldn't believe that wasn't possible. Searched through CRM help articles and things to see if I could figure out how to do some kind of appointment reminder with just...any feature of RT. Finally came to suggestions to see if it was a suggested thing in order to determine that this is actually not possible. Aaaaaaaand it's yet ANOTHER majorly demanded feature from forever ago that's still not made it into any updates. What? Why? :(
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Anonymous commented
Totally agree; should be a basic option as most professional service providers have this option.
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Rick Willoughby commented
Only Redtail can’t pull this off yet
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Jeff Ottosen commented
How long will it take to get this done? The only integration you offer is with Appointment Reminders and that is not a satisfactory option. The Appointment Reminder platform has failed to send reminders to our clients on numerous occasions and in many cases sent clients the wrong information. Please create this service within Redtail or provide new integration options! How many client responses do you need to make this a priority? Thank you
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Donna Negus commented
This feature would be a great improvement!
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Anonymous commented
Yes! It would be amazing to have an entire appointment reminder sequence in house for Redtail. I would also love if there were more notification options for when our advisors have an appointment
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Anonymous commented
YES! Please add this feature!
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Michele Tomlinson commented
Has anyone used the below integeration "Appointment Reminder" - I would like to hear reviews of this integration.
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Matthew commented
https://appointmentreminder.com has an integration with Redtail that sends appointment reminders for activities.
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Chuck Vercellone commented
Under review since 2016 - any progress here?? Either decline the request or implement it, it's been under review for more than 3 years!
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Anonymous commented
YES please!! Asap
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Angi Burkard commented
Automate an email reminder for clients of upcoming appointments from Redtail (trigger is "Appointment")
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Jake commented
There should be a way to automatically send an email to a client during a workflow so that when you complete a step, the pre-made email automatically populates and sends to the client. For example, if you complete the step of setting up a meeting, an email will populate with the date and time of the email and it will send to the client.
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Ryan commented
this needs to happen like yesterday