Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
144 results found
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Orion Advisor Integration - Link the Redtail client back to the Orion Household during auto-link
When using autolink to load Orion accounts to Redtail, also automatically link the client back to the household in Orion so the 2-way synch will work without manually having to link every household. We auto-linked about 800 accounts and then found out we have to go through the clients one by one and manually link them back to a household in Orion. The matching Social Security number was the key to uploading all the accounts from Orion. Why not then link the Redtail client to the Orion household at that point?
16 votes -
Auto Reply SPEAK
I have clients who text me when I am on vacation. When I don't respond, they send another. We need to have the ability for an automatic reply and a group text option.
Thank you.
15 votes -
IMAGING
When I create a new folder in imaging, please allow ability to merge to CRM contact at that time. Instead of having to create and then scroll down or search for and then have to merge to CRM contact.
15 votes -
CRS FORM
in regards to the following being inside the accts info::
Best Interest Dates
CRS Date Sent
CRS Date SignedI questioned our Broker Dealer if we only had to leave these forms when business was written. My reply back from the BD was :: Please see below for what is required. Please let me know if you have any additional questions.
1) The advisor is required to keep track of when they provide the form CRS to clients and prospects alike.
2) This requirement is for any registered rep productWe are only required to leave one per client no…
15 votes -
Archive former users names
Would be nice if we could archive users names who don't work for the firm any longer without running the risk of deleting past activities previously assigned to or completed by that user. Just like we can archive old addresses, email addresses, etc. Our user list keeps getting longer as people are hired or leave. So easy to click on the wrong user, possibly one who no longer works here, when assigning a task.
14 votes -
Redtail Speak - Display Year Text was Sent/Received
Would like to be able to see the year a text was sent/received directly in Redtail Speak. We can see it in Redtail Speak History, but would like the year shown inside of Speak itself when texting.
13 votes -
Default Permission
It would be helpful to be able to say "any contact added by XYZ user should be assigned a default Permission of ABC". The current options in the Automations do not allow for this.
We have multiple users in our database that only work under one team. It is an extra step for them to remember to add their Permission each time they add a contact and even harder to remember to go in and update any contacts that are created automatically as Employers or Spouses etc.
Having this set to happen automatically would be a huge time saver and…
13 votes -
Speak notifications
It would be great with the new speak to notifications within the CRM like we did with the old version
13 votes -
zoom phone
RedTail integration with Zoom Phone
13 votes -
slow
Redtail is the only thing I use every day that is impossibly slow. Something needs to improve; I just hate trying to look at different days or weeks on the calendar. I literally wait for a full minute to load. And it seems to be getting worse. Please do something.
13 votes -
Display database name in header/quicker switch
Displaying the database name you are using on the header line would be extremely convenient. Currently you need to go into the menu to "switch databases" to see exactly where you are. It would also be helpful to switch between 2 databases quicker.
12 votes -
Birthday Reminders
I think it would be a good idea to be able to trigger a reminder for a certain birthday. Like 72 for RMD's or 18 for clients who have certain accounts that need to be addressed when their child turns 18.
12 votes -
Ability to attach a screen shot when making a feedback request
Yes,I am making a suggestion on how to better make suggestions. Would like the ability to attach a screen shot to explain a suggestion.
12 votes -
myrepchat integration
Please develop an integration with Ionlake's MyRepChat so that, when I click on a contact's phone number in Redtail, it prompts me to make a call or send a text through MyRepChat.
11 votes -
slow
Loading Redtail, adding data, etc. is still too slow. Other applications, like Microsoft 365 are much quicker. My office has super fast systems and internet connections but Redtail, which is one of our main applications is slow.
11 votes -
Copytalk Integration
When notes from Copytalk are posted in Redtail any special notations requested by the author i.e. Bold, Underline and even the Copytalk typist notation of (garbled) or (could not understand) do not show up in Redtail. Only plain text is posted through the integration and creates problems with accuracy in Redtail.
11 votes -
Redtail Speak, please add ability for administrators to view all conversations and have overview of which individuals are enrolled.
Provide administrators with an overview of client activations of Redtail Speak. Have the ability to view conversations initiated by other users for compliance oversight. Need the ability to monitor text exchanges to ensure compliance with SEC directives.
10 votes -
Please add a search function to your blog.
Tags and categories are great, but sometimes I want to find something that does not pertain to the listed categories or be more specific.
10 votes -
10 votes
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To Do List
I see it's been posted a few times but I just want to reiterate, a running To-Do List would be an invaluable feature to Redtail. It would be great to simply be able to add items to the list and then re-arrange based on priority. This would be for simple and one-off tasks where a workflow might not be appropriate or necessary and would help keep my desk clear of sticky notes. Would be ideal to make sure it appears on the phone app too. Please add this (seemingly) simple feature.
10 votes
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