Advanced Search always available
Advanced Search should be available anytime the search bar is available, just to the right of the bar. Currently, on pages where only the search bar is available, I have to 'search' a blank search field, then click Advanced Search when it appears. There's space for an Advanced Search link out to the right of the search bar.
Redtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
Hannah Tackett commented
Maybe an icon at the top near the + and little person icons would be a good place for a quicklink to an advanced search. I agree, having to click "contacts" and then "advanced search" is a round about way to a very commonly used RT feature.
Currently you have to go into contacts then click on Advanced Search. Would be nice to have it as a button that you can click on next to search.
Put a link to "advanceed search" nest to the search box on the dashboard. Heck, put it on every page!