Keywords need to be visible at the top.
Keywords are just as important as "important info". If the keywords could be included in the shortcut for important info, or just be visible at the top. We need to be able to see the keywords without clicking and searching for them.
Redtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!