Domain Level Email Archive Viewing
Please allow viewing and Search of the entire email archive based on USER, and Entire domain.
Currently it is setup that only emails linked to a contact can be viewed.
This creates a compliance problem because as CCO I cannot view all inbound and outbound email.
Currently a backup of the archive is the only way to make sure I can see all email.
The suggestion may be planned, but there is no timeline on this feature being added. This suggestion is remaining open and can continue to gather votes and comments!
I frequently receive email from employees of Vendor companies where the sender is not a Contact and may never write me again. An example would be an RT tech support person who deals with 1 issue for me. There is no way to preserve that email without adding their address on the Contact Card. Please add a "wildcard@domain" (eg *@redtailtechnology.com) option that would capture all email from that business. Obviously, the mass domains such as gmail could not be included.
I frequently receive email from employees of Vendor companies where the sender is not a Contact and may never write me again. An example would be an RT tech support person who deals with 1 issue for me. There is no way to preserve that email with adding their address on the Contact Card. Please add a wildcard@ domain (eg *@redtailtechnology.com) option that would capture all email from that business. Obviously, the mass domains such as gmail could not be included.
Chris Long commented
It would be great to be able to search for emails from everyone at a particular company e.g. @redtailtechnology.com This would allow you to easily capture all of your communication with a company (e.g. your custodian) especially if you were dealing with a number of different people about a particular issue.
Right now you would need to enter in every persons individual email address under the business to be able to do this.
You can definitely enter more than 3 emails in the client record, and have them all captured in Email History. For more help with this, contact our email support team at email@example.com!
Currently RT only archives email from 3 addresses per contact. I get email from multiple senders at vendor companies. Please allow a wildcard email address, like *.domain.com, that would archive all email from that domain. (you might want to program it so it wouldn't allow the wildcard on mass email domains such as gmail or hotmail, etc.)
Joe K. commented
Each day that passes I find myself entering more and more e-mail addresses for the same company. Think this would be a great addition,
Joe K. commented
The ability to enter a company e-mail address @somecompany.com in e-mail and have all employees e-mails show in history.
Example: One company I work with has 20+ employees who e-mail me. It would easier to enter just the domain in e-mail 2 versus entering 20+ e-mail addresses.
EMail History only captures messages from a maximum of 3 senders. I may get messages from 5 or more individuals at a vendor and those may change frequently. It would be great to be able to list EMail 3 as *.domainname in order to capture all email from that company.
This is a huge source of concern for my firm as well. The backup email archive is very time consuming as well and just an extra step to request in an already very busy environment.