Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
200 results found
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Linking documents to calendar events
Ability to link specific documents to calendar events/tasks.
Ability to link additional Notes from the client profile(s) to calendar events/tasks that are relevant.If a calendar event is not created FROM the Notes pages at the time the Note is added to the client profile, there seems to be no way to link specific notes to the calendar event once the note has been saved.
21 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps. This suggestion is remaining open and can continue to gather votes and comments!
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Calendar - Block users from deleting activities that were created by other users
Whether by mistake or otherwise, there should be a control in place that blocks users from deleting an activity unless created by that user. We had an instance this morning that as someone was adding notes to an appointment, they deleted the entire meeting and didn't realize they deleted it. This could cause major issues if an appointment disappears and clients walk in. Thank you!
28 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Birthday calendar reminder on individual user calendar
There needs to a feature that allows a birthday reminder to appear on certain user calendars. This allows for offices with one database to assign birthday client reminders to different teams
47 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Calendar reminder function
Calendar entries should have an option to alert multiple ways the user. For instance, a 15-minute alert before a phone call or other task. Important here is there needs to be MULTIPLE ways to alert. The alarm bell in the browser is woefully inadequate. An email reminder would be great, as email notifications get more attention by default. Or some other kind of prominent alarm (that must be dismissed, so harder to miss).
Another example is a infrequent, recurring event, that might be missed on the calendar if traveling. Again, an email reminder of the recurring task would be a…37 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Private Activity Indicator
If an activity is private from the creator's point of view, include a special private activity icon, similar to Outlook.
9 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Popup alert or notification to confirm when you drag a calendar event
We have an issue where events, seminars, or appointments will accidentally get dragged to a different time or day on the calendar.
When changes are made by dragging, the change isn't even noted in the "Timeline" for the activity. There needs to be a popup when you drag an event or appointment that said, "Are you sure you would like to make this change?"81 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Create Calendar Event Options - Attendees and Notes
Could you create/add a drop down box to add additional attendees and a note section when you create an event? It would be much easier to do this from the start, instead of have to save and edit to add these items.
20 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Carry over activities from previous days to next day so we dont lose if we forget to look back
Any uncompleted activities need to automatically keep carrying over to the next day until they are completed. I lose so many as I forget to go back at previous days and look.
35 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Stop moving 'month view' calendar page after adjusting activities/ what happened to save/complete/new?
Every time I am in the 'month view' in the calendar and I click into an activity and click 'save' or 'complete' or any other option, when the task closes the calendar is automatically brought to the top of the page (the beginning of the month). It is incredibly frustrating having to find my place on the calendar again, especially when there are a large amount of tasks in a month, and I am nearing the end of the month.
Also, I want 'save and complete and new' option back. Why can I not create the next next task from…
4 votesThe suggestion may be planned, but there is no timeline on this feature being added. This suggestion is remaining open and can continue to gather votes and comments!
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conference room availability
Iif multiple advisors share a single conference room then have a way for us to see quickly (maybe an icon on the activity) that represents the activity taking place in the conference room. Similar to your upcoming feature of telling advisors they have double booked themselves this would tell an advisor that a room is double booked. To make this work properly we would need to be able to add a few set locations that we can easily select (while still having the ability to put in a one time address when appropriate.
105 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Have a way to sync Redtail calendar between databases for switch in users. Instead of having to manually put events in both databases, it w
Have a way to sync Redtail calendar between databases for switch in users. Instead of having to manually put events in both databases, it would be nice to have events entered into one calendar show up on the other. As part of this, Retriever for outlook only syncs with the database that I am in and not the switch in user database. I work with two advisors who have redtail, and I know many people who do, so it would help quite a bit to have this capability.
30 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Could we allow clients/prospects to schedule appts directly from our company's website
Desire to be able to set parameters, and then allow clients/prospects to schedule appts directly from our company website to our Redtail Calendar.
58 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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activity scroll
When we open an activity in calendar view please give us the option to scroll to the next or previous activity. Thank you.
12 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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typing dates
PLEASE stop forcing us to type dates as dd/MM/yyyy and then click on the same date on the pop up calendar. We should be able to type the date quickly and easily - ddmmyy or ddmm with the year as the default current; as we were able to do so in LeapFrog Legacy.
13 votesThe suggestion may be planned, but there is no timeline on this feature being added.
This suggestion is remaining open and can continue to gather votes and comments!
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Allow users to select office hours or availability on the calendar.
Please come up with a way for users to add their availability to the calendar.
Some advisors and staff have consistent, but unusual hours (i.e. in the office MWF afternoons and Tuesday mornings). Others have consistently inconsistent hours. Allowing users to add their office hours/availability to the calendar would help, especially with scheduling.
Currently, activities seem to be the best option, but have to be completed or begin to clutter the activity list. My suggestion is to show availability as a vertical bar along the side of a day, color-coded by user. Entering the availability could work just like scheduling…
39 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Message: Is there a way to scroll through the calendar like on the iPhone calendar, instead of tapping on each day?poste
Message: Is there a way to scroll through the calendar like on the iPhone calendar, instead of tapping on each day?
Also, there should be a search feature7 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Make the full name including suffix show on the calendar.
Make the full name including suffix show on the calendar.
120 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps. This suggestion is remaining open and can continue to gather votes and comments!
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Show whose database you're in..
Please add a feature that shows you which database you are in.
i.e. have the advisor's name on the top of the page to the right of the search contacts bar.
For those of us who need to switch back and forth a lot it's easy to forget which advisor's database you are in. Also if you could make it simpler to switch databases (like a one click switch instead of 3 clicks) that would also be much appreciated!
33 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Clients without a meeting scheduled
A report showing clients without an upcoming meeting scheduled would be helpful.
16 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Apply different time zones to different events in Calendar
When creating/editing events in the Calendar, we should be able to enter a time zone for that specific event, so that it adapts to each time zone. Very difficult to schedule events that do not occur in the same time zone as they were created.
78 votesRedtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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