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Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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74 results found

  1. 03/21/2024 the new look is AWFUL - blinding white - way too much white - my eyes!

    Please give us some options to add background color or change it back to the way it was prior to 3-21-24, it is horrible. We sit under florescent lights - please have mercy and give us a black mode or someting.

    1 vote
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  2. agustafson@focusfinancial.com

    There seems to be quite a lot of red in the new look, which is not great in our industry. Please consider using a different color.
    Thanks!

    1 vote
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  3. Dark Mode!

    We all want it, you have the power to create it!

    1 vote
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  4. Adjust New Red Tint Theme

    The new red tint that came out in today's theme update (3/21/24) is very bright, with high contrast, and not soft on the eyes. Would be nice to have the option to adjust this to a darker tint of red, like the current red/maroon in this feedback forum (which I believe was the old Redtail red).

    1 vote
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  5. color scheme

    The new color scheme is terrible. Very harsh on the eyes It's all white

    1 vote
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  6. Color contrast in new release is bad for accessibility

    The contrasts in the new release of the CRM make it very hard to see the edges around boxes/areas, the white and grey are too similar, and the red is too bright.

    1 vote
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  7. changing color of main CRM - can't stand to look at white screen all day

    With the new change of the CRM, the primarily all white screen is going to be a little hard to look at all day every day and we should have an option to change the color up to something more appealing and gentle on the eyes with looking at a computer screen all day.

    3 votes
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  8. Need a DARK mode more than ever with this new layout

    With the new layout you can hardly see borders and it is SO bright now.

    3 votes
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  9. Overwhelmingly bright, and not enough definition between sections

    This new layout is fine, but the screen is painfully bright. It literally hurts to look at. Everything feels washed out, and there is not enough definition between categories. Some defined contrast between background and the widgets would be greatly appreciated.

    3 votes
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  10. Differentiate between the areas on.

    The new layout needs to have shading for the side boxes - too much white on the screen. Need to be able to see the different "areas". Maybe shade or put back some type of outline.

    3 votes
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  11. New Look

    Not a fan of the new look. Bigger does NOT equal better - now less fits on the screen and more scrolling is required. Please bring back the old layout!!

    3 votes
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  12. CRM Updates 3/21/24

    The updates that were rolled out 3/21/24 make the screens hard to read. It would help if the background had a darker shading or there were lines to help visually break up the screen somehow.

    3 votes
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  13. Move the chat button to bottom left side of page, rather than right.

    Can we move the Redtail chat button to the bottom left side of the page, rather than the bottom right. It's current placement gets in the way of seeing dates when information is added.

    3 votes
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  14. move chat button?

    Can we have the ability to move the little chat button at the bottom right of the screen? It covers up the time stamp on activity details.

    1 vote
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  15. I like the way that buttons with a user’s first and last initials were added to activities in the Calendar. It would be great to also have t

    I like the way that buttons with a user’s first and last initials were added to activities in the Calendar. It would be great to also have those buttons on tasks (ie, the initials of the assignee).

    3 votes
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  16. Microsoft Suite Sync

    I did the sync for myself before rolling it out to the rest of the agency. A couple suggestions I have: (1) everyone in the company should be able to see all emails to a contact, not just the person that sent the email; and (2) the name of the contact should be synced to Outlook with the scheduled appointment. Thanks!

    1 vote
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  17. Internal Messenger / Chat

    Internal chat/messenger for users. My colleagues and I would like to be able to message each other. Similar to teams.

    3 votes
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  18. Contact accessibility

    When I'm prospecting or keeping up with clients, I would love if I could populate a list of all my contacts and sort on one page the last time I actually spoke to the person and the notes of our conversation. Instead of clicking into each individual name, then clicking the notes tab and sorting through that. It would make it a lot more efficient if I could have it all on one page to scroll through and keep organized.

    1 vote
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  19. Dog names

    I miss the doggy pics with their names. Not so concerned about the owners but miss saying good morning to the dogs upon login. Please give them names!

    2 votes
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  20. Date Paste

    Redtail have a function to have a 'date paste' similar the F5 function is in notepad (for example) where the date will automatically appear to make leaving notes easier.

    1 vote
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