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Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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82 results found

  1. New Look

    Not a fan of the new look. Bigger does NOT equal better - now less fits on the screen and more scrolling is required. Please bring back the old layout!!

    3 votes
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  2. CRM Updates 3/21/24

    The updates that were rolled out 3/21/24 make the screens hard to read. It would help if the background had a darker shading or there were lines to help visually break up the screen somehow.

    3 votes
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  3. Move the chat button to bottom left side of page, rather than right.

    Can we move the Redtail chat button to the bottom left side of the page, rather than the bottom right. It's current placement gets in the way of seeing dates when information is added.

    3 votes
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  4. move chat button?

    Can we have the ability to move the little chat button at the bottom right of the screen? It covers up the time stamp on activity details.

    1 vote
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  5. I like the way that buttons with a user’s first and last initials were added to activities in the Calendar. It would be great to also have t

    I like the way that buttons with a user’s first and last initials were added to activities in the Calendar. It would be great to also have those buttons on tasks (ie, the initials of the assignee).

    3 votes
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  6. Microsoft Suite Sync

    I did the sync for myself before rolling it out to the rest of the agency. A couple suggestions I have: (1) everyone in the company should be able to see all emails to a contact, not just the person that sent the email; and (2) the name of the contact should be synced to Outlook with the scheduled appointment. Thanks!

    1 vote
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  7. Internal Messenger / Chat

    Internal chat/messenger for users. My colleagues and I would like to be able to message each other. Similar to teams.

    3 votes
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  8. Make "Lets Talk" Chat Bubble Moveable

    PLEASE make the "Lets Talk" chat bubble in the bottom right of the screen minimizable, closeable, or at the very least MOVEABLE. It's in the way of information we utilize and its INFURIATING.

    19 votes
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  9. Contact accessibility

    When I'm prospecting or keeping up with clients, I would love if I could populate a list of all my contacts and sort on one page the last time I actually spoke to the person and the notes of our conversation. Instead of clicking into each individual name, then clicking the notes tab and sorting through that. It would make it a lot more efficient if I could have it all on one page to scroll through and keep organized.

    1 vote
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  10. Dog names

    I miss the doggy pics with their names. Not so concerned about the owners but miss saying good morning to the dogs upon login. Please give them names!

    2 votes
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  11. Date Paste

    Redtail have a function to have a 'date paste' similar the F5 function is in notepad (for example) where the date will automatically appear to make leaving notes easier.

    1 vote
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  12. Support Chat Bubble

    The current chat bubble that shows in the bottom right really should be moved to the bottom left so that it's out of the way of being able to see a clients overall account values when looking at the account tab. Currently it blocks the total value and you can't click and move it anywhere else.

    10 votes
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  13. It would be helpful if in CRM the “Additional linked contacts” feature included under the “add note” tab could also be included under the “u

    It would be helpful if in CRM the “Additional linked contacts” feature
    included under the “add note” tab could also be included under the “update important information” tab.

    1 vote
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  14. archived emails and searches

    If you archive an email and the client no longer uses emails they still show up in a search when using email address is not empty because there is an email but it's archived - archiving information should not be used for reports and searches - it returns bad information!

    3 votes
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  15. dynamic passcode generator

    like Schwab has... phone app generates unique set of six numbers every thirty seconds that appends to the end of password. Very secure. Unlike your current MFA which simple browser password savers seem to circumvent. I do not feel safe or secure at present considering how much critical info we have stored

    3 votes
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  16. Martial Arts Members Management Software

    Looking for martial arts members management software? JIBASoft provides powerful and affordable membership management solutions for a martial arts school owner. More info:- https://www.jibasoft.com/martial-arts-member-management-software/

    3 votes
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  17. Allow phone numbers, addresses, and email addresses to be re-arranged.

    Allow users to re-arrange addresses, phone numbers, & email addresses.
    I understand this idea is already out there, but here it is again, with a possible fix... Make it so that we can "Click & Drag" to re-arrange the list. Right now, it just lines them up as they are entered.

    3 votes
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  18. On Imports do not create a duplicate contact if there is a matching name and email in the system already

    On Imports do not create a duplicate contact if there is a matching name and email in the system already. Other CRM's do this, you can make it optional based on preference and then create an output from the import process that shows which ones were not imported. This is critical for a process I have to do.

    3 votes
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  19. Vault feature

    Consider adding a "Vault" feature to Redtail CRM or as a separate module that would allow the secure transfer of documents between clients and advisors.

    1 vote
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  20. REMOVE the "let's talk" speech bubble, or at least give the option to hide it.

    REMOVE the "let's talk" speech bubble, or at least give the option to hide it.

    6 votes
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