Mail Merge - All Fields Available
This is a CRM holding contact info/account info/calendar dates. Being a CRM, you should be able to generate an appointment letter with the clients date/time of their appointment without having to run an export, then do a mail merge from that, we should be able to just click, appointment letter (or whatever one calls it). So many extra steps for the simple day to day task. ALL FIELDS SHOULD BE AVAILABLE FOR MAIL MERGE
![](https://secure.gravatar.com/avatar/6e486513c0a1cd8826d2b3f5a3c2dad0?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
Redtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps.
This suggestion is remaining open and can continue to gather votes and comments!
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Jamie Hornback commented
There have been multiple requests for this throughout the years. How is this not done already? We have been asking for this since we joined in 2017! Another post has almost 600 votes. If you took all the different requests asking for the same thing and combined the votes.....just saying, the Mail Merge today is USELESS! I create custom export templates and use Microsoft to get the job done, which is completely unnecessary. In today's technology this shouldn't even need to be an ask.
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Mary commented
I send letters out confirming meeting dates/times. How can I do this in Redtail?
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robert williams commented
It would be very helpful for us to have the ability to mail merge any database fields. Many of us use custom fields for client data, but currently, it is trapped in the database and can't be merged into documents or custom template letters. Thanks