Telephone support and user feedback
Does Redtail REALLY want feed back? Then have your telephone support representatives input the suggestions we make during our calls. I don't know why software companies insist that the user take their time to search through hundreds of previously submitted suggestions in order to make or vote for a suggestion. This approach is archaic and may have worked back in the day when your users were computer techs offering tech recommendations. But today the vast majority of your users are financial professionals like myself.
More often than not I cannot take the time during the middle of a project to research your Feedback Forum. You are missing out on some very practical and valuable suggestions because your support team is not supporting the ongoing improvement of Redtail by taking suggestions that arise during the course of the conversations they have with us. Give them an incentive for documenting user feedback.