Change error message "object reference not set to an instant of an object" to something like "Incorrect Username or password, or account is locked" so it's more clear what the error is indicating so users can troubleshoot more easily.

It would be very helpful to be able to see how many Images are in each Folder/Subfolder indicated by a number in between parentheses on the right hand side of each menu next to the Date Added and Size Fields.

There should be a way to add labels to your uploads. for example: Advisor #, Document name, investment company, etc. This way I can differentiate the documents in the folder without having to rename the file name or searching thru every document until I find the one I want.

Give an option to see a diagram (overview) of all parent folders/subfolders when creating a template. It would be helpful to be able to see the general overview of the entire file with all folders and subfolders shown on one screen.

When moving a file from one folder to another on Redtail Imaging, you cannot move more than one file at a time. Additionally, when trying to move files, you must go through each folder, which is extremely time consuming. There should be an easier process for moving files through Redtail Imaging.

would like the ability to link contacts imaging folder to their contact record in the CRM in Bulk. and not just one at a time. that takes a lot of time to do when you have hundreds of clients.

create an application or a way to pull up documents from your phone or tablet within your redtail imaging account

Currently, when we search, files are listed above folders in search results. However, we are often pulling up a client's folders in Imaging just to add files. We would prefer to look at their folders first, not their documents. If I'm looking for Jane Doe's general file, searching "Doe, Jane" pulls up each document with her name, so we may bypass 50 documents before getting to her folder.

If you changed Imaging so folder search results come up on top, or allowed a setting change to list folders search, that would greatly help us.

It would be REALLY awesome if in imaging instead of it going back to the top of the client list (alphabetical) it would go back to the client you were in. When I'm uploading statements I have to scroll down after every single client because it kicks me back to the top. Having the option would be nice.

There should be a Permissions feature available in Redtail Imaging for Folders. For example, a financial advisor that has their own folder with individual client folders within it should have the ability to be the only one with Permission to view their own folder (outside of database owner of course). It shouldn't be setup so that everyone can view each other's client folders, especially given the stepped up focus on cyber security and identity theft. I am really surprised this hasn't been corrected yet. Thank you.

If a client has multiple folders for each service, color coding for the folders would be helpful for a quick find. We color code services in our office and it would be very helpful if Imaging would allow us to do the same.

When in a client's document area, it would be helpful to:
1. Upload to RT Imaging from there
2. Go directly to the client that you are in when you click on "launch imaging"

Please make it easier to attached in a file from Imaging into an outlook email to be sent. please please please :)

We need to be able to search Imaging for folders that don't have a CRM contact linked.

If not a search, maybe add a sort option? We can sort by name, date and size. It would be helpful to sort by "linked" or "not linked."

We need a better way to find unlinked folders in Imaging without opening up each index and scrolling down to look for missing link icons.

In imaging have a feature to see the last person you were in like in tailwag.

In imaging, when linking contacts to their folders - Along multiple contacts to be linked to the imaging folder. Currently, once you have linked a contact, it takes you back to the list and you have to go thru finding the image folder, right clicking to link another contact, looking up that contact then selecting. When you have a family - (2) parents & multiple kids, Its VERY time consuming.

There are times when we inadvertently forget to link the account to Imaging. Short of checking every client account, it would be nice to add that as a filter when running a report.

Imaging times out too quickly - need the ability to stay logged on for longer even if I'm not working on it immediately

As it stands, you can only select one folder to link with each specific client. Please add the ability to select multiple folders.