When a new message comes in move that contact to the top. As it is now you may never see the notification as it may be way down the list of clients that are below the fold. We keep missing when people text me!

The margin size of SPEAK to right of my screen is too wide relative to the info displayed within and relative to my RT calendar. Please reduce width of SPEAK screen when opened or allow the use to grab and slide own preference.

The ability/option to choose to join a Speak chat as an individual user or a team, so that the entire team can talk to a contact without needing to add each person separately and spamming the text with things like John Doe has joined this chat group.
Our current problem is that we don't want to spam the client with text messages from multiple employees joining a chat group however if the main person who texts contacts is out of the office, other people in the office have no way to know when a contact messages us.

There needs to be an assigned phone number for each user because we have adviser's all over the country that want a number in their area code.
Also, make a Live Chat feature that we could add to our website that would allow clients to start a text conversation right from the website that would transition to their phone once they fill out the necessary info to initiate the conversation.

Speak: It would be very useful to be able to message groups. Not the feature now of a public group that is has to be created and one join, but simply be able to message more than one person at a time. We'd love to see it function akin to iMessaging.

There needs to be a Redtail Speak PC and Mac download.

We are concerned clients might text on a weekend or in the evening and expect a response, so we would like the ability to have a automatic message sent to all incoming texts that we can have a message that to tell the client when they can expect a response.

SPEAK feature would be even better if I can text two or more people at the same time, as clients who are hus/wife want same communication

It would be nice to assign yourself a status like away from my desk, out to lunch, do not disturb or maybe even leave an area to write in your own status.

Add a sound to the Speak notifications or maybe a blinking Favicon when at a computer, otherwise it's not much of a notification.I need something to catch my attention.

for times when email won't reach everyone quickly or at all due to spam filters, it would be great to be able to text groups of clients from the CRM. we have this feature on our soccer database at www.gotsoccer.com and it makes it easy to send emails and texts