Imaging times out too quickly - need the ability to stay logged on for longer even if I'm not working on it immediately
Imaging times out too quickly - need the ability to stay logged on for longer even if I'm not working on it immediately
Anonymous
shared this idea
The suggestion may be planned, but there is no timeline on this feature being added. This suggestion is remaining open and can continue to gather votes and comments!
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Lucas Gagne
commented
Yet another one that has not changed in 7 years. Do y'all care about your customers at all?
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Anne Whitson
commented
Yes! The CRM stays open all day, the Imaging should do the same. Why it wasn't programmed the same way is a mystery to me.
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Amanda Raspanti commented
I agree this is an ongoing issue that is frustrating and makes my office want to switch document retention providers.
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Barb Lamont
commented
Please allow us to extend the time out period. I am in and out of Imaging constantly all day long either scanning or researching images. I can't even shift gears for a short time period without imaging timing out on me. IT'S FRUSTRATING! PLEASE, PLEASE, PLEASE !!!
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Carla
commented
There is an option to change timeout session in Redtail but not in imaging. It's very frustrating to have to go back and re-scan documents that have timed out. If in the middle of scanning a lot of documents and a client comes in, you have to help client. When you come back to your work it has timed and and nothing saved.
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Carla
commented
In imaging there is not an option to adjust time out session when I click on my name.
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Anonymous
commented
Please give the option to extend the automatic logout time for redtail imaging.
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Susan Dawson
commented
All individual user to set their time preference for how long Imaging stays open just as in CRM.
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Amy MacKellar
commented
You can change this setting by clicking on your name in the upper right hand corner, then clicking on preferences, then adjust the "session timeout" option.
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Barb Lamont
commented
Please add phone number back when hoovering over client name!
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Carla
commented
Yes please add time-out feature options to Imaging
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Anonymous
commented
Like the option to change the session time out minutes for CRM, it would also be nice to set those limits for the Image side.
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Holly W
commented
Oh did I mention if you have over 10 pages and you time out you Lose It ALL.....
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Holly W
commented
FYI -> IF you keep hitting refresh on the CRM tab and the Imaging Tab, it will keep it open longer..... BUT this is a Huge Time Suck.... because you must pay close attention to the images that are loading that the CRM doesn't time out.
SO yes please there needs to be an adjustment. OR just scan the docs to my desk top and drop and drag them to Upload... but if you Advertise that imaging will work is should work...
but at this point it Does Not work, it times out and you have to start the upload all over again.... time suck.
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Holly W
commented
YES!
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Holly W
commented
HELLOOOOOOooooo...... Time Suck
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Holly W
commented
Yes please, these clients can have hundreds of pages to scan in.... and when it deletes hours of work because you were timed out it is FRUSTRATING!!! There is no way to do multi tasking while scanning....Really frustrating to scan things Multiple times and the boss wonders why you are Twiddling your fingers...well you have to touch the client tab Over and Over so you dont time out...omg. Please I have asked for help on this myself and why is no one listening?....
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Anonymous
commented
Extend time on imaging before it log a person out.If I am in the middle of a scan and a client comes in I can time out easily.
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Anonymous
commented
Add a feature that will allow the user to choose the length of time before the imaging site times out. Currently, the user must re-log in several times throughout the day.
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Anonymous
commented
Currently it only allows me to stay logged in for 15 monites or so in imagining. Tailwag is ok, but imagine is not.