Redtail Speak
Welcome to our Redtail Speak feedback forum, where you can add suggestions about how to make our chat app better!
Add ideas of your own on how we can improve Redtail Speak, and browse the ideas of fellow Speak users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
41 results found
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Delete Speak Room
We created several test rooms in Redtail Speak before getting the hang of how to create and invite participants (we should be able to directly invite team participants by the way). We now have several public rooms called "test" or "hhhhh" that will not be used. We should have the ability to remove these Speak rooms.
11 votes -
Improved message organization for clients
It would be very beneficial to see all clients who have either accepted or received a Redtail Speak invitation. As of now, only clients with a new notification are shown in Speak. This makes it difficult to see clients who have been invited but have yet to join. As previously stated, sorting messages by newest first like other platforms would make usage so much easier!
11 votes -
Marking Read Messages As "Unread" or "Pinning" Important Messages to Top
Would be INCREDIBLY helpful if we were able to read messages sent to us, then go back and "Mark it As Unread" or "Pin" it in a fashion where it's easier to delineate between messages you've already replied to or those you still need to act upon. Apple changed their text messages a few years ago to finally allow for messages to be read, then marked as unread to help users know which messages still needed to be replied to. Any change such as what I'm suggesting would make all the difference in the world to the usability of this…
9 votes -
Assign yourself a status
It would be nice to assign yourself a status like away from my desk, out to lunch, do not disturb or maybe even leave an area to write in your own status.
9 votes -
speak
All team members should be able to get notifications for texts exchanged with clients instead of having to manually go in and add every member to each text chain.It could be default or available to be turned on if that worls for the organization and be left off if that's not what they require.
9 votes -
Speak out of office
We would like for each user to be able to set up standard out of office hours instead of having to turn them on and off. Better yet, it would be nice to be able to set out of office hours per client status.
7 votes -
scheduled message
It would be very helpful to allow other users in the office to view the scheduled messages. The way it is setup now is individualized - no one else can see the scheduled message and that is not helpful, especially for our office because we have 3 people who schedule appointments and if a client calls up and cancels and appt, then we are not able to see the scheduled message and delete it, which creates confusion for the client. So please, please, create an enhancement which allows all users to view/edit/delete scheduled messages. Thanks!!
6 votes -
Auto add user to new text threads
As a SPEAK user, allow me to be automatically joined to all text rooms.
Example: An admin invites clients but advisor wants to be automatically part of the conversation w/o having to add manually to each.
6 votes -
Send Broadcast Text Using CRM Lists
We would love to be able to send a broadcast text populated from a CRM list.
6 votes -
international numbers for speak
Would like to be able to use Speak for clients that are located internationally with International phone numbers. Disappointed that it can not be currently used for these clients.
3 votes -
RedTail Speak - Keep Lexicon Search in Reporting Function
For compliance reasons, we need to put in keyword searches (lexicons) to determine if we are staying compliant. We will likely have to run the report to check for these phrases weekly in RedTail Speak. It would be nice to be able to keep the (Keyword searches\Lexicons), so we do not have to keep typing in the same phrases every time we run the Speak reports
3 votes -
Redtail speak nickname
Text messages already send to the client's first name but if they have a preferred name/nickname they go by that is filled out in their contact, we can address them by their nickname in the text instead of their first name.
3 votes -
New Redtail Speak resize Team chat section
I like being able to have several windows always visible on my left monitor screen. I would like the ability to make the list of channels and Direct messages section smaller. If I make the whole window as small as it can go horizontally, the Team Chat section doesn't get smaller like the messages section does, it stays exactly the same size and then it's too small to type or see any messages. Being able to resize it and/or minimize it would be a game changer. (Also, the help chat button is also in the way again and covers the…
3 votes -
Automatically Add Contacts Who Text Me First
As it is, when someone texts me first I have to send them an invitation and they have to accept it before I can respond to their text. When they text me first, a separate invitation should not be required. Then the conversation would just flow from their initial text.
3 votes -
Delay messages sending out in speak
Have a date/time function in Speak where you can time when a message is sent out. A delay type function.
3 votes -
speak
Hello, there doesn't seem to be a way to remove a team member from a Speak client room. You can only add members. It would be nice to be able to delete/remove people as well.
3 votes -
Speak
We use Speak as an internal messaging system to work on clients. We set up a channel for those clients (that is not shared with the client). It would be great to be able to tie those messages on the internal client "to do" channel to the CRM record of the client.
3 votes -
Instant Messaging
Instant messaging between users in RedTail. Like slack but within RedTail.
1 vote -
Add the client's nickname in the searchable name field
Add the client's nickname in the searchable name field. My assistant is not as familiar with my client's preferred name so this would help immensely!
1 vote -
Redtail Speak
If a contact texts us, it would great to not have to do an invitation request in order to respond to them.
1 vote
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