Clair Crossland
My feedback
2 results found
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494 votes
The suggestion may be planned, but there is no timeline on this feature being added. This suggestion is remaining open and can continue to gather votes and comments!
An error occurred while saving the comment An error occurred while saving the comment Clair Crossland
commented
I frequently receive email from employees of Vendor companies where the sender is not a Contact and may never write me again. An example would be an RT tech support person who deals with 1 issue for me. There is no way to preserve that email with adding their address on the Contact Card. Please add a wildcard@ domain (eg *@redtailtechnology.com) option that would capture all email from that business. Obviously, the mass domains such as gmail could not be included.
Clair Crossland
supported this idea
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An error occurred while saving the comment Clair Crossland
commented
Currently RT only archives email from 3 addresses per contact. I get email from multiple senders at vendor companies. Please allow a wildcard email address, like *.domain.com, that would archive all email from that domain. (you might want to program it so it wouldn't allow the wildcard on mass email domains such as gmail or hotmail, etc.)
An error occurred while saving the comment Clair Crossland
commented
EMail History only captures messages from a maximum of 3 senders. I may get messages from 5 or more individuals at a vendor and those may change frequently. It would be great to be able to list EMail 3 as *.domainname in order to capture all email from that company.
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346 votes
The suggestion may be planned, but there is no timeline on this feature being added. This suggestion is remaining open and can continue to gather votes and comments!
Clair Crossland
supported this idea
·
I frequently receive email from employees of Vendor companies where the sender is not a Contact and may never write me again. An example would be an RT tech support person who deals with 1 issue for me. There is no way to preserve that email without adding their address on the Contact Card. Please add a "wildcard@domain" (eg *@redtailtechnology.com) option that would capture all email from that business. Obviously, the mass domains such as gmail could not be included.