Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
60 results found
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Photo editor in email composer unusable
In order to add a photo to an email composed in Redtail, you have to upload to Imgur, copy the link, then edit the link. There are no instructions on how to do this and it is not user friendly.
You should be able to upload images directly from your computer.
Also, the resizing feature in the image uploader is broken. The photos are received full size no matter what size you make them in Redtail.
3 votes -
Option to turn off spam filter
Provide a checkbox to turn off WebMail's spam filtering. This will provide users using 3rd party mail apps to do their spam filtering natively and not have to deal with legitimate emails being hung up in RT's quarantine.
1 vote -
Email History Suggested Updates
Email History -- copies of multiple CC'd people on one email is not helpful. One copy with an actual body in the email to view/read would be a nice fix/update. Having a hover your mouse feature (preview of the first 2 lines) over the Email History section would be awesome too so you don't have to click in each client email & then you can quickly find what you're looking for.
1 vote -
Email History Updates
Email History -- copies of multiple CC'd people on one email is not helpful. One copy with an actual body in the email to view/read would be a nice fix/update. Having a hover your mouse feature (preview of the first 2 lines) over the Email History section would be awesome too so you don't have to click in each client email & then you can quickly find what you're looking for.
1 vote -
have outlook integrate with the CRM
Have outlook 365 integrate with the CRM
1 vote -
Attaching an Email from Outlook to a Client Record (when client is not on the chain)
Redtail should have a feature/integration with Outlook to attach an email to a client record, when the client email address is not included on the chain. I understand email archiving can capture communication with the client, but there are instances where our team has emails related to the client and we should be able to save those without copy and pasting into a note.
3 votes -
Would be helpful to have a secure way of attaching a file to client emails in Zimbra.
Would be helpful to have a secure way of attaching a file to client emails in Zimbra, RT hosted email. Especially if it could be attached through RT Imaging
1 vote -
Need Outlook plug-in to manually track client related emails to their contact record when not sent to/from the client
Our old CRM system had an Outlook plug in where we could manually track a message (i.e. between advisors/staff) related to a client to the client's record. It'd be great to have that.
6 votes -
adding Pins to webmail hosted email
Attach an option to pin emails to the top of the list of email in the inbox. Preferably in Outlook using Zimbra connector on webmail.redtailtechnology.com.
3 votes -
primary email
When filling out the template to upload prospects en mass there should be a field to designate which email you would like marked as primary. Currently, we have to manually go through thousands of contacts after an upload and mark the primary emails. Systems like FMG suite only send to the primary email on a contact so it is important the correct email is selected.
1 vote -
We should be able to add new hires with email access automatically instead of the database owner having to call redtail to authorize
Each time there is a new user, the user should automatically have email history access instead of having the database owner having to call Redtail each time we hire someone.
2 votes -
Filter Emails for only Redtail contacts in suite sync for Outlook
Using suite sync under emails & synced emails it imports ALL emails that are in Outlook. While it does a great job linking to individual contact records for emails, it would be great to be able to filter all emails to show only those emails that have been linked to my Redtail CRM rather than just duplicating all emails I already see in Outlook. It would be much easier to see these in one place at a glance to see what emails are related to my CRM
1 vote -
Filter Emails for only Redtail contacts in suite sync for Outlook
Using suite sync under emails & synced emails it imports ALL emails that are in Outlook. While it does a great job linking to individual contact records for emails, it would be great to be able to filter all emails to show only those emails that have been linked to my Redtail CRM rather than just duplicating all emails I already see in Outlook. It would be much easier to see these in one place at a glance to see what emails are related to my CRM
1 vote -
Email posting should find a way to not duplicate same emails. Example: If multiple people in the office are cc'd on the email, the email do
Email posting should find a way to not duplicate same emails. Example: If multiple people in the office are cc'd on the email, the email doesn't need to post multiple times to the contact. Can provide examples if needed. It severely clutters the system and also uses up unnecessary storage space.
3 votes -
Gmail/Google Workspace integration
Allow email sync for Gmail-hosted emails.
6 votes -
e-mail Filters
Be able to add to an existing filter to right from e-mail via a right from e-mail instead of having to go back in to preferences and then filter to add to the existing filter. Would save a ton of time and be wonderful if could just add from e-mail. Thank you!
1 vote -
duplicate e-mail
It would be great if there was a way the system could filter out duplicate emails. Example: If a client emails me and cc's the advisor, that email is posted twice. Sometimes, clients will copy 3 and 4 staff members on an email and that email is then posted that many times. It does not make e-mail searching very user friendly or efficient.
3 votes -
Automated Email
There should be the ability to link an automated email to an activity. So when the date of the activity approaches, the email will send to the client.
Ex. Scheduling a client review: On the date you put to schedule the client review, a preloaded email will automatically send to the client informing them it is time to schedule the review.3 votes -
It would be really helpful if there was a report or something to show us e-mails that did not link to a client. If someone's POA emails, fo
It would be really helpful if there was a report or something to show us e-mails that did not link to a client. If someone's POA emails, for example, and that POA email is not on the client record, that email will never post. And there's really no way for us to know unless we verify a client's e-mail every single time we receive one.
3 votes -
Include a category labeled "OUT"
Configure the OUT category to display a Conflict message when an individual attempts to assign a task, contact, or appointment to an individual who is marked Out on a particular day. At present, there is no mechanism in place to detect the situation in which an individual assigns a follow-up item from Notes without checking the calendar to determine whether the individual has themselves blocked out. (With the category option of OUT, you could still include a description such as "Vacation" or any other information that the individual desired.)
https://feedback.redtailtechnology.com/forums/ https://geometrydashsubzero.net1 vote
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