Change Formatting of Website Code for Phone Numbers
Mitel Web Dialer, which is a Chrome Extension, is working the way it is intended on any other website, but in Redtail it is not. The way it works is any phone number on the page will be highlighted orange and with just a click, it will dial it using the Mitel phone assistant application.
In Redtail we figured out what the issue essentially is. I am attaching a screenshot of some of the webpage and the developer mode.
The red highlights the “href” with the “tel:” basically, that is what’s causing the Mitel dialer to not see it as a phone number, ironically. The purple highlight is where we removed the “tel:” and just added the phone number by itself. The Mitel Dialer, as you can see, then sees the number as orange like it’s supposed to.
Our temporary workaround is to just highlight the phone number itself and then right click and it gives the option to dial with the extension.
Redtail’s Product Owner has read the suggestion and there is some internal discussion needed in order to determine next steps. This suggestion is remaining open and can continue to gather votes and comments!