Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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  1. Scheduling notes field in client review report

    It would be nice to have a custom field where we can put individual notes on scheduling preferences, such as who to schedule the meeting with or prefers Wednesday.

    4 votes
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  2. Review Reminder Date Rollover

    Have the Client Review Reminder - The First Review Date Set Up To Automatically Roll With The Next Review Date For People Using Quicklists. Right Now, We Are Manually Moving The First Review Date So That Our QuickLists/Broadcast Emails Will Synch Together. This IS VERY Inefficient.

    1 vote
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  3. Create Dynamic Review Reminder Functionality

    Allow a note (or activity) to be marked as a "Review". The system should then automatically calculate the number of days since the last "Review" and remind the Advisor to schedule when a certain day threshold is met (90/180/365). If a Review occurs off cycle, the system will automatically adjust the reminder to occur at the day threshold indicated.

    4 votes
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  4. client review reminders

    Client Review Alert problem i.e. on 8/20/21 there was an alert was for a client - the last review date was 8/20/21 and the next one is 2/20/22, why is it showing as an alert on 8/20/21? There are many examples like this. Between that and once a review date is overdue, it makes the alert system useless. I end up having to download my last review, next review dates into an excel spreadsheet to use and f/u with clients.

    4 votes
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  5. Client Review Reminder

    I use the Client Review Reminder section all of the time.

    I download a report in excel that has last review date, next review date and I work off that report to send portfolio review emails from RT. It works fine, but I really want to get away from excel spreadsheets.
    Can't rely on the Portfolio Alerts since they are inaccurate as it pertains to reviews that are overdue. i.e. client receives review ever 6 months, last review 3/1/21, next review was to be 9/1/21, it didn't happen so the next review date automatically changes to 3/1/22. There really should…

    7 votes
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  6. Would like the ability to send out automatic reminders to clients on tasks

    Would like to be able to send reminders to clients for open items and to remind them when they have homework assignments from us. Would also like to be able to automate annual reviews and send an invite through an online calendar i.e. calendly

    3 votes
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  7. review date

    Just realized that if your first review is at the end on the month (ie 29,30 or 31st) and the next date falls on a month that does not have this day (example February of many months that only have 30 days) the review goes to the next scheduled day. So no instead of every 4 or 6 months the client isn't being reviewed until 8 months or a year. The date should at least go to the next valid calendar day not just skip it.

    10 votes
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  8. Filter Client Review Reminders for each individual advisor

    We want to be able to filter the review reminders per advisor. Why is it still that you see everyone? It would also be helpful to be able to filter birthdays per user as well!

    6 votes
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  9. Please develop an integration with Apptoto.

    Right now you have no viable options for setting up automated meeting reminders for our clients. Please do not tell me about Appointment Reminders (your only current integration for sending meeting reminders to clients). That product is woefully inadequate and the customer support is lacking.
    Apptoto is a fantastic product, with strong customer service. A direct integration with Redtail would be a fantastic service to provide. This is a no-brainer. Please get it done.
    As it is now, we can use Apptoto with an indirect connection that depends on the reliability of Retriever Cloud. Therein lies the problem, Retriever Cloud…

    6 votes
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  10. client review

    Client Review

    Add Last Review date to the Client Review with an option of updating the next review date based on the Last Review Date.
    (Ie. for a client, the First Review is set for January 2019. It was set to reoccurring annually; next review should have been January 2020 but did not occur until March 2020. I want the next review to now be set to reoccurring annually in March going forward.

    Right now, if I want to set the annual review based on the March 2020 date, I have to go in and change the First Review Date…

    28 votes
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  11. Reviews

    Currently a reminder pops up - I would like this to automaticlly become an activity - one that automatically gets assigned to the rep and can then be edited and closed

    5 votes
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  12. When looking at a client, have arrow to scroll through each individual client

    When in a client's information, have an arrow to scroll to the next client alphabetically. This way you don't have to back out completely to the main client screen to click on the next client

    3 votes
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  13. Voice activated note taking

    Similar to Copytalk, have you considered adding a feature whereby the advisor or assistant could add notes to Redtail by simply dictating. I personally hate typing and it takes more time than simply dictating.

    8 votes
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  14. client reviews filtered by Advisor on Calendar

    Is there a way to show only Client Reviews that relate to a certain advisor(s)? Or if not, is this something we could request via a filter of sorts? Or, even another "Calendar"? My thoughts are as we add more Advisors to the team (especially satellite team members) we may only want to see certain Client Reviews that are Advisor specific. Make sense? :-) Thank You, #TeamRedTailRocks!

    9 votes
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  15. RE: Next Review Date. Please enable us to put a future date not based on any previous review date and put it back to the way it used to be.

    Regarding the “Next Review Date” on a Client Review Reminder. They changed the format recently and you are no longer able to randomly choose to add a future date if it doesn’t coincide with the previous “First Review Date” which many times it does not. Please enable us to be able to put a future date in not based on any previous review date and put it back to the way it used to be so we can just go into the drop down calendar and set it for whatever future date that we choose

    16 votes
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  16. Option to Automatically Generate a Next Review Date based on COMPLETION of previous Review

    Allow us to set how often we want to have a review with a client and then when we complete the review, it would then trigger a reminder to set an apt at the specified time period FROM THAT DATE rather than from when you set the initial reminder.

    20 votes
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  17. NEXT REVIEW

    When setting up the Next Review feature, it seems the option to update to annually on a specific day has disappeared. (Ie. annually on the first Monday of April). I can choose a date for annual review (ie. April 15 can be scheduled for subsequent years), but not the first Monday of April.

    Also, it would be nice to keep the first review (ie. April 15, 2016) and then be able to change it in subsequent years. For example, this year we weren't able to meet until June 1, 2020. Going forward, I want to change it to June 1,…

    21 votes
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  18. Review date for couples

    It would be great to have a checkbox that copied over review date info for couples so that it doesn't have to be entered twice.

    27 votes
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  19. 'Complete' Client Reviews

    For an industry that is very much reliant on keeping track of bare min YEARLY client reviews, this section needs a better tech focus. I would at least appreciate if the "Client Review" reminders could be 'completed' just like an activity.

    27 votes
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  20. Know Your Client

    Please put this option back to the way it was and bring back the calendar within to be able to change the actual day of month like before under : Repeat on. Just had a client meet on the 31st of July but now even though selecting every two months it jumped to January 31, 2021 maybe since two following months only have 30 days????
    Also, instead of prompting First Review change to Date Last Review.

    10 votes
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