Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
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44 results found
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Broadcast email and email addresses
I often will see a failure on a broadcast email with the notation "no primary email address". There is an email address, I just failed to mark it primary. Why, if there is an email address on the contact card, will it not work in a broadcast email unless it's also marked as primary - it should still work!
9 votes -
broadcast emails
Extend the time allowed to send a broadcast email. If I am manually selecting clients to send a broadcast email, the system often times out and I must start from the beginning.
6 votes -
Email mail merge fields
Add "Email" field from contact record as Email merge field. In general a request to make the email template merge options as robust as the traditional snail mail mail merges.
3 votes -
Delay Send
I send out email blasts once per week, and it would be really efficient to have a delay send to be able to have email blasts continue to go out on schedule when I am out of the office.
16 votes -
Prospect Name Confirmation On Broadcast Emails
When confirmations are sent to my email that an email went through it does not specify which prospect it is referring to. Is there a way for the prospect's name to be included in the email or subject line?
1 vote -
Spouse's name in broadcast email to work effectively
When I tried to send a broadcast e-mail to a group of clients, I used "Dear ##NicknameFirstname## and ##SpouseNicknameFirstname##," and the e-mail populated "Dear Bob and ," for clients without a spouse. It would be awesome if the program could recognize when there is no spouse and automatically add or remove the word "and."
13 votes -
cc
I would love to CC another user in our organization within a Broadcast email so that the client can reply to both the person sending the Broadcast email and another advisor.
11 votes -
Font size
The ability to change the font size in the broadcast emails as the current, not bolded font, is too small for many of our clients. You should be able to change the font size the way you can in a word document.
18 votes -
Add Delegate Access for Broadcast Emails
Add delegate access option for broadcast emails so an Assistant can send one out under his/her own login credentials on behalf of the Advisor and it shows coming from the Advisor's email!!! PLEASE.
17 votes -
Suggestion for e-mail blast
Allow font to be formatted in colors. We were trying to make a point with our e-mail and were unable to do so because we cannot change the color of the font from black to any other color. Yes, I can bold, underline and italicize, but the the point was lost without the color.
16 votes -
Choose from a list a emails to send from when broadcasting.
I'd like the ability to choose from a dropdown menu of my emails and select which one I want to use to send the email from. Because we have multiple companies with unique compliance requirements, I need to keep the emails separate and I want to always source from Redtail to keep my emails archived in the notes.
1 vote -
Microsoft security workaround
Microsoft recently changed their security settings and it's gradually rolling out to Outlook users. The issue is that a connection cannot be made between Redtail and MSFT Outlook for broadcast emails. I've tried app passwords and every workaround suggested by Redtail and MSFT. In the end, MSFT said Redtail will need to develop something to work through the new security protocols. Until then, I have to send emails one at a time or impersonally through a bcc.
6 votes -
In the internal signature block it would be great if we could change to colors -- rather than just black
It would be great to have the signature block be able to be changed by color to match our logo
9 votes -
Enable Link Preview Feature
Clients are much more likely to click on a link to an article or video, if broadcast emails automatically show a preview to the link instead of just the URL. The best example being when you sent a link with an apple product in iMessage. Let's make it happen!
4 votes -
Add a Merge Field for Seminar guests and contacts who brought guests
It would be very helpful if we could somehow be able to enter a merge field for seminar attendee guest. This would be for followup emails. If I am sending an email to Bod thanking him for bringing John, it would be nice to be able to have their names fill in the broadcast email template through merge fields. and vice versa: client who brought guest, and guest who attended with client.
12 votes -
Please add spouse email and cell phone to the custom report feature so both spouses can be listed on the tag group report to email out.
When creating a report for email purposes please add the spouse email and cell phone option under custom report feature. Then when we perform a broadcast email all contacts will show all the information as family. Now we have to add each as an individual in the same family so each email and cell phone is showing in the report not just the primary.
5 votes -
5 votes
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Broadcast Email Font capabilities
There should be a way to change the font size within the broadcast email that does not put the font in bold print. Currently when you change the format to a Heading sized font it all is received in bold. It would be useful to have the option to simply change the font size as we send emails to some older clients who need larger font. Ticket number: 1174480
17 votesThe suggestion may be planned, but there is no timeline on this feature being added. This suggestion is remaining open and can continue to gather votes and comments!
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Broadcast E-Mail - set "reply to" address
It'd be nice if a custom reply to address could be set so replies can go to a generic address at the org (ex. info@). Thank you.
6 votes -
video
Embedding Video's through broadcast emails.
19 votes
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