Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
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Add employer name and address to Employments section of Know Your Client, so it's exportable to Laser App.
Add employer name and address to Employments section of Know Your Client, so it's exportable to Laser App.
4 votes -
Client Review Dates
Have "next review" be the actual date we schedule with the client for his or her next review -
Have a "next review due" for when they should be due for their next review
Have a "last review" field as well
Have these right where the "next review" currently is so if a client calls in we can quickly retrieve this information. Currently, when we create an activity for his or her review we have to locate that activity (especially if it's planned well in advance)
Then we can easily export and see who is due for a review6 votes -
Change Retirement Date Field to "Left Employer"
The Retirement Date field should be retained (somewhere), however, I would like to see a "Left Employer" field. Just because they don't work there anymore, it doesn't necessarily mean the person retired. We handle a lot of employee benefits and it would be great to have a field for their end date.
Yes, I know we can use a UDF, but those don't work with Quicklists or Automations.
3 votes -
Financials
I love the idea of adding the tax and net worth information for a client. The one addition to this section that would make it great is to be able to add a date. This information can and will change from year to year so knowing that the information is recent or dated and probably no longer accurate would be a big improvement. I hope this minor upgrade will be made. Thank you for your consideration.
6 votes -
I
Under Know Your Client/Identifications.
When you choose Passport – Under the State option, you should be able to choose the Country of the passport. I have one client that it would be USA, but there is another client that it would be India. It would be great if I could add to the pick list under State category.1 vote -
Know Your Client Options
There are a few categories under Know Your Client. It would be nice if we could add or remove different categories customizing them to our own business. This way we could better keep track of information for our clients. Ex. having a section for beneficiaries and another section for alternative addresses or trusted contacts or having a section for special notes.
19 votes -
Add a date field under Financials in the Strategic Allocation Model section
Having a date field in this section would be great. Understanding risk tolerance needs to be updated every three years, this would be an excellent option to add so we can track when the risk tolerance paperwork will expire.
9 votes -
Have an Interest Rate Field for Liabilities
When entering a liability for the Net Worth, it would be nice to have Liability Type and an Interest Rate. With this we could search our database to see which clients have mortgages that need to be refinanced when rates drop.
1 vote -
Employer
We would like the Client to have an Employer card much like the Contact card, that doesn't create a new contact as many of these ideas have also suggested. In redtail we have to put Employer under their name in the top of screen and job title. The Job title does NOT transfer into the know your client professional tab or profession?? Is there a way to get this all to show in one place via a Employer card? We need to know our clients employers and how much they make and all but to have to look into multiple…
24 votes -
In the Know Your Client, Under Written Agreements, can a tab be added for IAC?
In the Know Your Client, Under Written Agreements, can a tab be added for IAC? (Investment Advisory Contract)
1 vote -
Financials' Section - Customizable Labels
Make the Labels in the Financial Section Customizable for whatever type of financials are important you. For example, we wouldn't put a specific Strategic Allocation Model into a clients profile because they might have several different accounts with different models. We personally would like to use those fields to show a clients Income Sources and amounts. Those labels should work like UDF's where you can put in whatever types of Financials your group is tracking.
12 votes -
Can we do a custom export of Personal Interests? Located: Know Your Client / Misc Client Info / Personal Interests Thank you
Can we do a custom export of Personal Interests?
Located: Know Your Client / Misc Client Info / Personal Interests
Thank you.3 votes -
written agreement area be editable
Make the written agreements area editable, so that additional agreements/announcements can be added with dates (Trusted Contacts, Form CRS, etc). Sort of a one place to look that compliance requirements are met.
12 votes -
Adding the most recent Notes listed to clients on reports
As we need to track our interaction with our Senior Clients (62 years+) per the SEC, it would be nice to be able to have the most recent note come over on reports (ex: RMD reports, client reports by age, etc.) so that we can generate a report, show the last contact had with any notes that are entered and save for auditing purposes.
4 votes -
Drivers License number
It seems really strange for the drivers license number to be found in the know your client section and not in the important information or contact details area.
15 votes -
Add A Field
All advisors need to track Risk Questionnaires. We propose that a field be added in the Know Your Client field where Redtail offers other important dates for Contracts etc. This is a must needed feature. I did check out the other options, but they didn't achieve what the advisors are looking for. Please consider!
7 votes -
Add Citizenship field to Contact Details on 1st Page of Contact
Add "Citizenship" information to the "Contact Details". Contact Details is more visible for this highly important information vs. being buried in "Know Your Client". This has caused our staff to periodically overlook this information and forced account opening corrections after the fact with further embarrassing interaction w/the client.Thank you!!!
5 votes -
Client Review Dates
Client Review Dates need to a
drop down selection of reminder time periods that can be set for 6 months,12 months and 15 months and the ability to set for an automation sent to the client for each time period.14 votes -
Link Banking information to more than one contact
Make it possible to link the banking information for the head of household with their spouse so that we do not have to enter the information twice.
4 votes -
Change showing Married to Partnered and let the Martial Status denote the type of partnership.
Showing Married at the top of the screen when people are in Life Partnerships is very misleading. It's hard to remember sometimes whether couples are married or not and awkward to have to ask. There are many types of partnerships these days, including Marrieds, so my suggestion should work well
22 votes
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