Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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  1. speak window

    Before the new version, the Speak window would overlay on top of the main RT page. Our company is largely remote and uses Speak exclusively for internal messaging purposes. We decided to use Speak instead of Slack specifically because we did not want to have another tab/window open. The new version requires us to open another tab for the application. Could we have the option to keep the Speak window within the same tab?

    22 votes
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  2. With the use Roboform, Redtail does not retain passwords when changing devices.

    Redtail does not retain passwords when I change devices. This is a problem. I use Roboform and it doesn't seem to work with Redtail.

    Posting this on behalf of N. Keiser, Bruce.

    1 vote
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  3. Please add a search function to your blog.

    Tags and categories are great, but sometimes I want to find something that does not pertain to the listed categories or be more specific.

    6 votes
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  4. password

    Make password requirements compatible with Apple Passwords (and other password managers). I don't have trouble with many sites, but it seems that it would be simple enough for the RedTail team to either modify metadata to communicate existing password rules to password managers, or make the rules themselves compatible with most password managers. They seems to be somewhat standardized and highly secure. Thank you.

    1 vote
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  5. Showing % of investments in a portfolio.

    Currently when I open an Investigo account I see % breakdown by investment. It's very helpful when determining how much is equity and how much is fixed income. As a new user I will have to leave Redtail to
    return to Investigo for such. I'd really appreciate it if you'd consider it for your platform.

    1 vote
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  6. user defined fields - allow list of values and free text

    When I create a udf and have a list of values, I often have to use "other" as an option, but when I do this, there is no way for the user to enter free text. "Other" should be a hard-coded option that immediately offers the user a free text option. This would allow us to use the list of values option more often. As it is, we have to use free text for just about everything.

    3 votes
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  7. Dark Mode - Google has this feature. White background becomes black to help eye sight.

    Our office staff sits in front of a computer 8-10 hours a day. White background is brighter and causes more strain/fatigue in eyesight. A "dark mode" would help minimize that feeling/strain.

    4 votes
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  8. Good afternoon, I wanted to see if there was some formal way to request adding a time zone to the Redtail CRM? Currently the only options

    Currently the only options available in the Preferences > General Options > Time Zone are American Times. We operate out of San Juan, PR where the time zone is American Standard Time (AST -04:00).

    1 vote
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  9. Imaging - Bulk download option

    It would be very helpful to have the option to select multiple files for download in bulk rather than one at a time. This is especially helpful for audit preparation.

    4 votes
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  10. Imaging customized search

    Imaging - add an advanced search option to look for keywords within a date range. This would be very helpful for audit purposes.

    6 votes
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  11. What is the best fan control software?

    I am looking for the best fan control software and I found: https://brighterguide.com/best-fan-control-software/ which I thought it is good and wanted to share with you. What do you think?

    1 vote
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  12. Transaction Log

    Be able to add ACH deposits to the Transaction Log so if a client wants to know how much they have contributed to an account, we don't have to dig thru files/notes/transactions in other places. Should be able to assign an account to the transaction, amount, & Check/ACH/Other. Would be great to filter by account under a client.

    4 votes
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  13. Add Firelight as an Integration option

    Our client based includes accounts with Sammons Midland National which uses FireLight as the online application service. Currently, FireLight is built out so that they can pull data from Redtail, but there isn't an option for Redtail to push data to them. It would be very helpful if this was added to our integrations

    6 votes
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  14. -Make A Standard "User Defined Field" - UDF For Every Time We Create A New Contact In Redtail

    -Make A Standard "User Defined Field" - UDF For Every Time We Create A New Contact In Redtai

    1 vote
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  15. Copy Mail Merge to a Spouse

    It would be helpful when you run a mail merge if it allowed you to copy the mail merge to a spouse (right underneath where it says "save as a note"). That way it would appear on both of the contact's notes page without having to manually do that later.

    9 votes
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  16. Interactive Form

    It would be extremely helpful to have an integration for interactive forms. If a client could fill out the interactive form and their information gets automatically uploaded to Redtail it would negate a lot of manual data input. Thank you kindly for your consideration.

    16 votes
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  17. Asana Integration

    Would love to be able to link tasks and projects in Asana to calendar and clients in Redtail and have the history save to the client record

    6 votes
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  18. red dot

    In RT CRM, when accounts are linked, the user should be able to put information into the “red dot” (important information) of one linked account holder, and also have it added into the red dot info section of all other linked account holders. There should be a ‘drop-down’ election to:
    1. add to all linked accounts,
    or
    2. do not add to all linked accounts.

    10 votes
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  19. Auto Reply SPEAK

    I have clients who text me when I am on vacation. When I don't respond, they send another. We need to have the ability for an automatic reply and a group text option.

    Thank you.

    15 votes
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  20. smartworks

    Integration: Cetera SmartWorks/AdviceWorks. Currently data only flows one way; from Redtail to Cetera. Since Cetera is the "legal" information source we need to establish new accounts and enter all data there first. Under the current integration configuration we are unable to sync newly created accounts from Cetera to Redtail. Consequently we must also enter the exact same data into Redtail. We would benefit from the ability to sync data from Cetera to Redtail. Thank you.

    4 votes
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