In Advisors Assistant, our old CRM, we could click on a word document and it would prefill the document based on parameters we established. We typed a letter or whatever the case may be, and then upon completion, there was a record automatically generated in AA with a time stamp and a copy of the letter that was sent. It could be done for 1 off letters or for a complete mail merge.

It's fantastic in that if we sent a letter to 700 clients, all 700 clients automatically had it post to a letter log file with a copy of the letter. That way, if something was ever questioned, the date and time you sent the letter is logged in the system along with a copy of what you sent.