Update workflow automation to treat a modified activity type as a newly created activity
When an activity is created by another app (OnceHub via Zapier), we manually change the activity to a more specific, custom activity type which is linked to an automated workflow, but RedTail doesn't recognize that as a newly created activity, so it doesn't perform the automation and start the workflow. Please update the automation to treat and changes to the activity type as a newly created activity so it can trigger the automation. Thanks.
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Joe Breslin commented
Came here to say the same thing. When a client schedules through OnceHub (most do), this is integrated through tailway to add to Redtail calendar, but it does not start our automation template like it would if we scheduled manually ourselves in Redtail.