Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
83 results found
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sidebar for workflows
Please add a sidebar for Workflows that would open when in a Task. Allow users to move from Workflow sidebar to Task w/o interruption or saving first.
9 votes -
1 vote
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A website Service Ticket Widget powered by Redtail that would create a task directly into our CRM for client service issues.
I want a widget on our website that would give clients the ability to submit simple service tickets right into our Tasks workflow on Redtail. It would save a bunch of time in entering tasks and duplicating what the client emails to us and then we go and enter for our admin support.
3 votes -
Upload spreadsheet of contact info and create contacts
It would be great if you could import a spreadsheet into Redtail and it would create contacts from the names and contact info on the spreadsheet.
For example, we host seminar's and we receive a spreadsheet from our marketing firm containing the attendees contact info.. We have to manually add all these contacts but it would be great if we could just upload the spreadsheet, designate where to pull the data (Example Column A is Last Name.. And have the contacts added.. It would be also great if you could have automatic activities made if requested for contacts like this.
3 votes -
UDFs to Trigger Automations
We should be able to use UDFs to trigger automations. For example, if a client has a "Review Date" UDF for a specific part of our business (i.e. Insurance), we should be able to automatically trigger a workflow with target dates set to match the selected date. This would save a TON of time in having to regularly kickoff workflows, and would help keep our activities a lot cleaner because we wouldn't be creating activities to remind ourselves to kick off workflows.
3 votes -
Add Contact to Tag Group Automation
It would be very helpful to have an automation where when a Contact is imported, added or created it automatically adds them to a Tag Group.
3 votes -
jd.koyle@allegisfp.com
It would be super helpful if an automation that was triggered by an activity on a specific user could also automatically send out an email from your email templates. I have an automation that triggers workflows when a specific activity is used which is extremely helpful but having an automation be able to send out an email that is also trigger by the same activity would be more beneficial.
Not sure if that would mean creating another automation to the same activity with a different condition or allowing an automation with multiple conditions would work out best.
3 votes -
Scan and save
I have a scanner attached to my computer. I would like to have a save option directly into redtail instead of saving to my desktop, uploading to redtail then deleting off of my desktop.
1 vote -
Automate Client Appointment Emails
Allow for broadcast emails to be sent to clients on a scheduled basis!!
Seems like all that needs to be done is to:
-Update the Automations Template by adding "Next Activity" in a client's CRM profile as a "Trigger Event"
-Allow for a broadcast email template to be tied to the triggering event.Advisors would be able to update the "next review" in a client's profile to whatever schedule they want, and broadcast emails saying "it's time for your appointment" can automatically be sent out!!
3 votes -
Allow for workflows to have a Step Due option of "Day Created"
Allow for a "Day Created" option on steps in a workflow. When using automation to schedule a meeting, I need the ability to make a step due for a different user on the day the meeting is entered into the system. For example I make an Activity for a meeting, it populates in the calendar and starts a workflow. Currently you cannot schedule the workflow step in the template to be due on the day the workflow is created. Reason this would be helpful: Allows a step to be due for a different user at the time of creation, like…
3 votes -
Allow for automations to be triggered by date of birth
We would like to be able to setup an automation based on contact date of birth
4 votes -
Do you know if there is a way to schedule a series of emails to be sent automatically, using templates? I understand that Automation can cre
I want to schedule a series of emails to be sent automatically to specific contacts, using templates. I understand that Automation can create the Workflows, but those are just Task lists, I'm trying to Automate the sending of the emails.
Example: I add a Contact into my "Lead" Tag Group and automatically an email is sent and then follow up emails are sent to that Contact until the workflow is Completed, by changing the Tag Group to "Prospect" after the schedule a meeting, or the series of emails is sent.3 votes -
Need more operand options when setting up automations
When setting up permissions I used advanced search and applied backoffice permissions to everyone where the writing or servicing advisor wasn't blank. I want to do an automation with the same thing but that operand function isn't available and I'll need to put in so many criteria to do the same thing and when we add new advisors I'll need to set them up as well.
3 votes -
Add CSA as a field option for automations
CSA is not an available option for assigning in an automation.
This would be incredibly beneficial3 votes -
REMOVE chat bubble or make it MOVEABLE
Please remove the chat bubble or place it on the left hand side with the menu. It currently blocks your view of activity details such as time entered regardless of window size you are viewing it. It interrupts many of our daily activities and we either want the ability to move it, have you remove it, or place it on the left hand side out of the way of viewing the CRM system.
9 votes -
Expand automation
We need the ability to automate updates to opportunity stages, creation of activities, and changes to contacts based on workflow tasks marked complete.
We also need the ability to automate creation of activities and contacts based on changes to opportunities, such as the stage.
3 votes -
Add a Trigger Event for Automations for Calendar Entry- change or completion
Automation triggers that are tied to calendar entries- when added, modified or, specifically, completed. This could then begin post appointment follow up workflows.
12 votes -
Allow tag groups to be edited via automations.
Pretty straight forward, give us the ability to add/remove tag groups via automations. This would allow us to more effectively managed the integrations we have with RT.
Preferably we would have to edit most of the fields found in the advanced search
4 votes -
automation
Please add an automation trigger for the following events
-Writing and/or servicing advisor change
-Client Category change9 votes -
Add Automation Trigger for "Created by User"
There are several Automation Trigger requests, most, if not all of them are great ideas. Please also add an Automation Trigger for when an Object or Record is "Created by User".
I specifically want to automate team permissions when a user creates a contact.6 votes
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