Filter Archived Contact Methods out of Advanced Search
Currently if I create a search criteria for contacts with email addresses, contacts with archived email addresses and no non-archived email address will show up in the search results.
We archive email addresses to clean up the contact record while preserving the Email Archiving history for that inactive address, so deleting them out would not be the preference.
I could also see a problem that could come up with searching for an email address that may be archived and needing that email address to show up so we can identify what client it belongs to. So in one case we would need to exclude archived contact methods and in another case include them.
Alie J
shared this idea
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Noelle Trudeau
commented
I heartily second this request! :) I need to be able to run an export of clients with /current/ email addresses for sending a weekly mass email. The current Email > Address > Is Not Empty advanced option pulls up clients with archived email addresses as well; it simply leaves the email field blank on Excel export if the contact does not have an active email address. I likewise would not prefer to delete archived email addresses, but would prefer to be able to filter these client records out of the search and export.