So much of client service is centered around email these days it would be great for teams to be able to collaborate without forwarding a message to a colleague to ask a question, or shooting an FYI to your entire team. The ability to discuss and share emails with a team would be an great additional feature
I've been looking into solutions for this problem, the most effective one so far seems to be Front. With Front the discussion is always where it should be: with the original message. Loop in teammates to chime in on the message with an @mention, or get a second opinion on a reply by sharing a draft, without ever loosing sight of the context. For me, a solutions such as one modeled on Front inside Redtail would be invaluable.
Thank you for your consideration!