When an activity is created by another app (OnceHub), we manually change the activity to a more specific, custom activity type (Inquiry call) which is linked to an automated workflow (Inquiry call workflow), but RedTail doesn't recognize that as a newly created activity, so it doesn't launch the automation and start the workflow. Please update the automation to treat activity type change as a newly created activity so it can trigger the automation because the automations are useless without it