Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
323 results found
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browser tabs
I like to open multiple browser tabs (firefox) in Redtail for clients/contacts I want to work on. Each tab currently says "redtail" and often I will have to click each one to show what contact it represents. It would be super helpful if these tabs showed the contacts last name instead of redtail.
7 votes -
View Contacts A-Z via Family Name instead of Individual Contact Name
Contact A-Z page would be by Family name i.e. "John & Jane Smith" or "Thomas Brown and Jessica Kent"
This would be especially helpful for the phone app you are unable to see spousal relationships.
The Family name could still link to the family page where each family member's contact is.7 votes -
Copy Address & Phone numbers to spouse record when a record is created.
When a record is created and the spouse is added, please add the Roles to the Spouse record as well as the home phone number and address. This should not have be manually entered twice into RedTail.
8 votes -
Make shared contact card information more apparent
It would be great if shared contact card information would display as shared in some easily viewable manner instead of only saying it is shared when you click on the arrow next to the field and choose edit.
8 votes -
Add Marital Status option of "engaged"
Pretty simple! :)
7 votes -
Bank fields to add: TYPE of acc (eg Check, savings) and ACCOUNT OWNER (eg the husband or wife )
When exporting the bank info to eg Laser app, one has to research if the bank is check or savings. This could be recorded when the bank info is input. Also should know who the signors of the account are - this helps with work flows like Docusign and others
7 votes -
riskalyze
Make Riskalyze button or integration easier to show on main contact page. Now I have to click the integrations button to find the risk number and it's buried. Put it back where it was under the accounts tab or better yet, on the main screen of the individual contact.
12 votes -
Please give us a way to modify the order of options on the left menu bar.
Please give us a way to modify the order of options on the left menu bar. Specifically, the contact submenu that appears when on a contact's profile page. For example, we should be able to put 'Memberships' at the top directly under the Company-contact's name on the left menu bar. That way we can see all the individuals associated with that company quickly.
16 votes -
Name in "Referred By" window be hyper-linked to Contact's Record
Under Contact Details - Referred By - Could the name of the person be (hyper-linked) to their contact record? This would greatly reduce my clicks to get to the person's Contact Record who referred.
39 votes -
Trust Acct needs SSN and TID Option
Please allow us the option of choosing either SSN or TID when creating a new TRUST contact
4 votes -
basic contact card expanded
I want to go to a client's contact card and see everything I need like Name, d.o.b.soc sec, address phone, email cell employer etc.. This is so basic and I don't want to have to run a freekin report. This has t be the easiest fix and needed by everyone. Thank you
1 vote -
Phonetic Spelling/Pronunciation Field
Contact field that explains to the user how to pronounce a client's name
55 votes -
Creating a contact for the employer field should be an option, not automatic.
This idea was originally posted in 2015 and again in 2017. I want to bring it back up. Having a new contact created when Employer field is used is not helpful for most. If we want to track a company due to the amount of clients, we use keywords or tag groups. This data makes the database messy, especially when you have multiple people entering and one person abbreviates and the other doesn't. We put the employer information in with the Job Title just so it doesn't create an additional contact. That is our current work around.
10 votes -
when the main crm is at half screen the speak box overwrites the contact details section
The web site (Redtail) is not responsive and does not adapt to the additional speak window.
5 votes -
Contact Photo is Too Small
When using the mobile app to access contact info, it would be nice if there were a way to view the contact's photo bigger. Right now, touching a contact's photo in the mobile app brings up only two options: to either "Take Photo" or "Choose From Library." There should be a 3rd option: "View Photo." As it is, the photo is so small that it's barely visible and, therefore, not helpful when trying to remember what someone looks like.
10 votes -
add an "as of date" to estimated net worth- this changes!!!
either add ability to type it after the value-currently only able to enter numbers or have an as of button.
9 votes -
Make the important information icon flash
Have the important information icon start flashing when you first go to a contact record and stop flashing after you click on it. This will make it less easy to miss it and you will have to check it to stop the flashing.
5 votes -
Unlink Household Home Phone Number in Family
I understand when you add a “Home” phone number into Redtail, it syncs that number with other contacts within the linked family.
Per https://help.redtailtechnology.com/hc/en-us/articles/360022954374-Shared-Family-Contact-Card-Info
However, the problem is when you try to sync Redtail to a form filling software such as LaserApp or Quik!, it uses the “Home” phone as the primary number on the form itself. This is not ideal if the household does not have a landline phone or uses their “Mobile” phone as primary.
We can rename the “Home” number with a custom title like “Cell” to correct this. However, that number would still sync to the…
4 votes -
Add "lead" and "dead lead" as options to list as a contact's status
Not everyone is either a prospect or an active client. A lot of times, contacts start as a lead and as you talk with them they become a prospect. Also, it would be helpful in organizing "dead leads" as such so I can get a feel for the flow of my funnel without deleting history if that is needed.
1 vote -
What generation is the client from? Baby Boomer, Millennial?
The importance of understating your client has never been more important. A field under their date of birth that would delineate what generation they are would be very helpful. Baby Boomer, Gen X, Millennial, etc
1 vote
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