Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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  1. banking

    If multiple banks are listed in the client record, allow us to toggle for a choice of accounts when using LaserApp. It's the same premise as how we are able to choose family members.

    We have many clients with multiple banks listed and as toggle isn't an option, we have to manually enter the information for the second bank. This opens the door for errors.
    Thanks for the consideration. Love this platform.

    4 votes
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  2. Add customizable dashboard. We need to create layouts/forms with user-defined fields like ACT! CRM allows.

    Add customizable dashboard. We need to create layouts/forms with user-defined fields organized differently for administrative staff and advisors. Our former ACT! CRM provided this ability. The Redtail dashboard tends to "scratch where it doesn't itch" for our needs.

    4 votes
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  3. Important Client Information on contact card or contact details (main page)

    Important Client Information on contact card or contact details (main page)
    Please add:
    - household income
    - Estimated yearly savings rate
    - Desired retirement year
    - Desired gross retirement income
    - household social security income at FRA
    - household social security income with claiming strategy

    Use AI to develop peer group comparisons for all RedTail users.

    6 votes
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  4. Contact Headers

    It would be nice to be able to Add your own Header on the Contact Pages, ex: A+ Clients, A Clients, B Clients, Etc...
    Rather than only being able to use - Favorites, Contacts A-Z, Advanced Search, Lists and Recycle Bin.
    We would like to be able to change these.

    1 vote
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  5. It would be nice if we could notate whether or not an address is an owned property of the client.

    It would be nice if we could somehow mark an address for a client as being owned by them or if the client is just renting at that address.

    3 votes
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  6. On a contact’s page, under Employer, it would be great to see everyone else who works at the same employer, without leaving the page.

    On a contact’s page, under Employer, it would be great to see everyone else who works at the same employer, without leaving the page. For example, if Suzy Q works at Google, I would like to see everyone else who works there directly from Suzy's page.

    11 votes
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  7. 13 votes
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  8. Add Multiple User Defined Fields to a single contact at a time. (not just the bulk contact option)

    Right now we can only add one UDF to a single contact at a time. It would be nice to be able to select multiple udfs at a time to a single contact instead of having to click 30 times to get all the udfs needed for a new client added.

    4 votes
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  9. Workflow assigned to Servicing Advisor

    I'd like to be able to establish a workflow template where I can assign tasks to the Servicing Advisor field. Currently, you can only assign tasks to the Advisor Role but not everyone has access to fill that field out and it's redundant if Servicing Advisor is filled out already.

    3 votes
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  10. Allow only zip code, or city/state to be entered

    You currently don't allow us to just enter in a zip code, it forces us to make up a fake address if we know their zip code. It's better to have something than nothing, so if all we know is the city/state or their zip code, why not allow us to enter that in Redtail without having to input a phony street number?

    5 votes
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  11. date range

    Within the advanced search, it would be extremely helpful to be able to search date fields using a date range. For example, dates greater or equal than today AND less than 45 days from now. That would extremely helpful for building lists that do not have to be changed for a hard coded date filter. This would allow us to better search for upcoming reviews based on Know your Client fields.

    1 vote
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  12. mark as not a duplicate record

    When running the Contacts by Duplicate Name, in addition to the merge duplicate record action, there should be an option to mark the records as not duplicates so the same previously reviewed records don't show every time the report is run.

    27 votes
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  13. preferred pronoun

    Within the contact record, please move the Nickname and Designations boxes above the preferred pronouns box.

    17 votes
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  14. Contact-ability to set default for address type and phone type.

    It would save key strokes if we had ability to set defaults for address type (i.e., Home) and phone type (i.e., Mobile). Most all phones now are Mobile, not Home and system defaults to Home so we have to change it every time. Also the address doesn't default at all, so we have to enter the field every time we add an address. If we could set our own defaults to our most commonly used, it would save time. Thank you!

    22 votes
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  15. Change to just "pronouns" instead of "preferred pronouns"

    I'm very, very happy that a pronoun section has been added in! I would love if it could be tweaked to just be "pronouns" instead of "preferred" since that infers that gender identity is a choice and not just who someone is. Thanks!

    3 votes
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  16. Birthday Card Reminder

    Show on the Contact Card that Birthday Card Reminder is Enabled at a glance. This would be an easier visual for when you are on the client contact page, you can see if they are on the reminder list or not.

    8 votes
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  17. Birthday Card on Contact Details

    On Contact Details to see if the birthday reminder is enabled at a glance. As of right now, you can only see it if you edit contact details. This way, if you look at the contact card it states birthday reminder enabled.

    6 votes
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  18. being notified when entering a contact that is a duplicate

    I receive about 10 leads a month from a marketing lead source. As soon as I receive a lead, I immediately enter into RT by first name, last name, email address and phone #.

    There have been many times that I would receive a duplicate lead (without knowing or remembering) from the past. I wish that RT would inform me when a duplicate contact is being entered, specifically by email and/or phone #. I understand RT only informs of duplicate by EXACT first name, last name and tax id. Please considering updating and allowing at least email to be included…

    12 votes
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  19. Add more Retriever Cloud Contact Phone number mappings

    Currently only Home/Work/Mobile will map to Retriever Cloud. Please add other options like Direct Dial, Fax, Other, etc.

    3 votes
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  20. Please provide integration/syncing with CellTrust

    CellTrust is an application allowing financial services professionals to text with clients in a compliant manner. It would be extremely helpful if Retail and CellTrust could sync instead of having to manually enter clients in the CellTrust app.

    1 vote
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