Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
182 results found
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Make Memberships show up under the client name,
just like the household name. Or some other place that is visible from the top of the contact page so we know that there are other connections.
1 vote -
Client Contact Photo
Is there a way the client photo area can be made larger. The allowable size for uploaded photos ia somewhat small. It would be great if you could expand the footprint by 50%.
1 vote -
show udfs on each record, even if blank
this will prompt team members to complete fields they may otherwise not complete/forget
1 vote -
Contact permissions
Create a setting for team members (users and/or roles) to be able to see the contact level information of a client, but nothing at the account level. We want them to be able to see that we have the client in the database, but not want them to see any of the account financials. This protects our high net worth clients who do not want to be visible across the agency, but allows all the advisors to know if they are a current client when networking/cross-selling.
3 votes -
RMD field on client profile page
It would be great to have an RMD status button at the top of a client's profile that is age 72 but turning 73 in the current year that shows if the RMD requirments have been met or not. Something that would have to be manually clicked on. Then on 1/1 of very year going forward that button would reset. Something that we could run a report of off to see who needs to take an RMD or not. But once someone is deceased that button would no longer be shown for that deceased client. There needs to be an…
3 votes -
Customize Contact Overview
We would like to be able to see all activities (both open and complete, together in one list) on the contact overview - ideally in place of or along with (toggle?) the the Past Due and Next 30. The contact overview page should be customizable & rearrangeable!!
3 votes -
Do not automatically expand comments under notes section in client record
Please return to having users drill down to the comments in the notes section of a client record. This morning we found the comments suddenly expanded on all notes in our clients' records. We rely heavily on note and comments, however, with the comments automatically showing, our team is spending an undue amount of time scrolling through the notes section to find pertinent information.
Could this be an option in preferences?6 votes -
Employer Address Shared to the Contact Card as "Work" Address
It would be helpful if the business/work address of an Employer fed over into the contact card of the contact under "work" address. This would eliminate unnecessary time manually adding in the work address if multiple employees are clients. I'd recommend treating it just like a "Family"... If a contact's work address is different than the main address, then make it possible to have the work address added first, then assign the Employer to the Individual. That way, the Employer address will be shared to the contact card.
9 votes -
Make deceased contact show current age as if they were alive
I would like deceased contacts to keep counting their age next to their birthday as if they were alive. Or put the age they were when they died next to date of death, and have their "current" age next to their birthday. This is helpful when planning with widows for example.
3 votes -
Have a "hot" contact name in a UDF connect with the contact's record.
When we have contact names in a client UDF, it would link to the contact's record. We are having to get creative with some of our information since the program doesn't have certain fields and we can't edit them.
1 vote -
Employer Plan Management
We service a lot of employer 401k/403b/457 plans. It would be great to have more features that support plan management
6 votes -
Columns available to filter on Favorites view screen
It would be great to have my Favorites screen show the client's primary phone & email. Also being able to select my Favorites screen columns to be static would be great. I don't want to have to filter the content every time.
1 vote -
Instead of listing "writing advisor and servicing advisor" allow those to be changed.. Lead advisor and associate advisor probably better
Servicing and writing advisor can be confusing. Allow us to change those. Lead advisor and associate advisor would be better.
2 votes -
1 vote
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reorder contact info
Would help organize client's contact info if we were able to reorder them without deleting and reentering the info. Then you could just move preferred method to the top or put one email above another.
3 votes -
Disable birthday reminder and other contact reminders when termination date added
Would like the birthday reminder (and any other relevant contact reminders) be disabled once a termination date is entered.
4 votes -
Removing clutter and organizing notes vs. calling/scheduling notes
Having come from sales force and being used to that system I need help creating a separate section, other than notes, that strictly tracks calls made and notes related to the call. it becomes very cluttered to have all notes and communication on the main page for the client.
4 votes -
new contact record box identifying "assistant" for each household
In the Contact Details box. Currently there is a servicing advisor and writing advisor box to inform office of the lead advisor and the junior advisor. Most advisors in our office have several assistants and it would be great to be able to have a assigned "assistant" box where we could select which office assistant works with each household. SO it would be a dropdown of all our office assistants and we could select which of the 8 was on each contact/household.
Thanks,4 votes -
Tab to next client
I would love to be able to tab to the next client rather than backing out of the current client just to go to the next client.
3 votes -
Restrict who can create new contacts
In an office with multiple employees, we are constantly running into people putting contacts in without full details... review months, servicing advisor, address, phone, etc. We are also seeing duplicates because of misspellings or people not paying attention to details.
I would like to see an option where we could limit who is building contact records, so that information is properly entered the first time and corrections - and missed details - are kept to a minimum. Advisors could provide support staff with information (even if not every contact detail was available) to minimize issues.
1 vote
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