Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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  1. ScheduleOnce integration with Redtail Calendar

    Full integration with ScheduleOnce.

    11 votes
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  2. Slack App Integration

    Please add slack app integrations.

    8 votes
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  3. zapier

    Expand Zapier fields and actions.

    Expand Zapier to contacts Updated, Tasks created or updated, and calendar events created or updated. This would quickly expand the capability of RedTail.

    27 votes
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  4. Why not use both Copytalk Legacy and Copytalk Forms integration

    Please keep the legacy integration, we use it a lot.

    While talking with Copytalk, they mentioned that the legacy integration, where the notes show up on the home page is likely going to be removed by Redtail at some point. This is super helpful for our office because it allows us to go in and edit the notes before we save it to a client's profile.

    The new integration, Copytalk forms, is convenient because it uploads directly to the client's profile, but it does not allow for us to edit once its saved as a note. It would be nice…

    12 votes
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  5. Integrate with Intermedia Cloud Communications

    Intermedia has VOIP services as well as cloud backup and storage. They are the phone provider recommended/discounted with a Costco membership.

    9 votes
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  6. Integrate with Docuxplorer

    I think it would be beneficial to many if you could integrate with Docuxplorer just like PSIGEN and Docupace.

    1 vote
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  7. Improvements to Copytalk Integration

    There are a few issues with the Copytalk integration that should be relatively simple fixes:

    1. Some of the notes come into Redtail without the proper formatting (such as when using "new paragraph"), but they are properly formatted in the emailed version Copytalk sends out.

    2. Rather than having the dictations show up as a Task when they come into Redtail, they should be categorized as a Note and automatically marked as Completed if it was successfully linked to a Contact. HOWEVER, if the integration wasn't able to assign it to a Contact (due to dictation formatting or otherwise), it should show…

    9 votes
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  8. In Albridge, add a hyperlink to RUN REPORT that will allow us to modify reports and see them before we go to a pdf file.

    All of the current links go to A REPORT. It doesn't allow the Rep to determine what report we want. It limits the functionality of the Albridge software.

    4 votes
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  9. FIS Relius Integration

    FIS Relius, Matrix and MidAtlantic

    3 votes
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  10. Copy Talk Note in Workflow Outcome

    It would be great if we were able to use Copy Talk directly within Redtail Workflows. I would like to be able to dictate speech within the notes in Redtail outcomes. Each time you select an outcome and have the ability to leave notes, you could use the Copy Talk integration to speak those notes into the workflow.

    3 votes
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  11. GoToWebinar to sync to Redtail Seminars

    Enable GoToWebinar integration so that when people register for a webinar, it will auto add them to a linked seminar in Redtail. This is should happen without the need of Zapier, which would require us to pay for an extra service that other CRM's have figured out how to offer already.

    11 votes
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  12. yCharts Integration

    With yCharts growing as quickly as it has been as an alternative to Morningstar Workstation, it would be nice to have it integrated with Redtail so that we can quickly run reports/analysis on client portfolios and/or research different investments in one place.

    12 votes
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  13. Allow zapier to create template activities or workflows in Redtail

    when utilizing, for example, the calendly-Redtail Zapier, we need to be able to specify the Prospect intro activity template be the action when the trigger is introduction call scheduled through calendly

    16 votes
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  14. COVID-19 - Virtual Scheduling

    Now more than ever, we need an integration for clients & prospects to schedule appointments with software like Calendly. Are there other apps that people are using? What does everyone recommend? We need something user friendly for clients to be integrated with Redtail

    41 votes
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  15. Make the precisefp integration a single on

    like you do eMoney and MGP. That way we can launch precisefp within redtail.

    7 votes
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  16. Intulse Integration - Custom category for auto-logged calls

    Calling all Intulse integration users! Please VOTE!

    If Redtail/Intulse could work together to implement a custom category type for the auto-logged notes that appear in the CRM after a call, the Contacts by No Contact report would produce a much more streamlined report to aid in practice management and tracking touch points.

    If the note that is automatically produced after a call is made or received through Intulse was coded as "Phone call" or "Intulse call," then the Contacts by No Contact report could be filtered to appointments and Intulse calls. This small change would have a huge impact on…

    12 votes
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  17. GoToMeeting to sync with Redtail. Not through Zapier

    When I create a Redtail Activity, I would like the option to add conferencing via GoToMeeting so it creates a link to then share with guests.

    13 votes
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  18. 52 votes
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  19. DST Vision Integration

    I know and saw someone suggested this in the past, but you guys really should do an integration with DST Vision.

    98 votes
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  20. Zoom Phone Integration

    It would be nice to have Zoom Phone integrate with Redtail. Examples might include click-to-call from the contact page, updating contact record when a call is made or received, etc...

    35 votes
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