I agree with all comments in this thread. With all the potential fields available in RT, why can we only use a limited list of 20 or so fields for mail merge. Doesn't give us much ability to create custom forms!!!!

I agree w/ Marci Zuercher & Jamie Hornback completely! RT why is it taking YEARS to get this resolved? Its been requested, voted on, its importance expressed.....
RT please hear us and address our needs.

There have been multiple requests for this throughout the years. How is this not done already? We have been asking for this since we joined in 2017! I actually voted on this way back when. If you took all the different requests asking for this same thing and combined the votes.....just saying, the Mail Merge today is USELESS! I create custom export templates and use Microsoft to get the job done, which is completely unnecessary. In today's technology this shouldn't even need to be an ask.

I would like to be able to create an appointment reminder mail merge. To do that we need to have the activity date, activity time, activity location all be mail merge fields. Then we can use the Redtail calendar for scheduling and creating reminder appts.

Would be nice to be able use excel as a merge document also.

Agreed. All fields should be merge capable. We cannot create custom reports, client documents, checklists, etc without it. Account information and all UDFs (so that we can customize) is imperative!

We really need to make each field merge capable. It's insane we cannot merge cell phone numbers and spouse work numbers :-(

Ability to add office roles such as Client Service Manager, Client Service Associate to mail merge would save much time and allow for changing staff members.

Account information fields should be added. Things like balance, account name, product and company would be extremely helpful and save a ton of time filling in information after running a mail merge.

I have made templates in Word, and like the formatting available within Word. These templates lose their format once I copy and paste into email templates. Please give this some attention.

SpouseMiddlename and SpouseMiddleInitial fields should be added. In general, every field on a contact record should be a mail merge field. There should be no need for an Excel export work around.

I agree. We need a SSN field and DOB field. I have reps that use these fields all the time, especially for clients over age 70 and these are much more important to them than the email field.

Haha! Agreed Chuck. Our office has been waiting on them to fix a work order for 2 years. Each time they say they fix it, close the ticket, and we have to call and get them to reopen because it's not fixed at all. Now they're responding with a vague blanket statement of "thank you for your patience, we'll email you as soon as it's fixed." Attention Redtail: Y'all have a really system here. This online suggestion forum is amazing, but it only works if customers feel their needs are being met. This thread, along with my office's 2 year old work order, are proof that needs are not being met, they are being ignored. Thank you for all that you do, but please work on meeting client needs and expectations.

With so many households dropping land lines, mobile phone numbers are increasing becoming more important. As it stands, we have to copy the mobile number to the home number field in order to get a merge. This needs to be corrected! As usual, this issue has been under review since 2014 and no movement made in over 3 years!

add mobile phone, she is right, it is now our majority phone # for clients.

Has the Mobile Phone field been added to the Mail Merge List?

Has the Mobile Phone field been added to the Mail Merge List?

Would like to see a plugin to Office so that you can click a button to add fields rather than Insert, Quick Parts, Mail Merge, Type Field, and hope for the best.

1&2 above are very important to us. Word 2003 is a very old format.

Please enhance Mail Merge! We need the ability to utilize functions available in Word (such as If...Then...Else) without running a custom export and by passing the Mail Merge function in Redtail.