Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
2192 results found
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Advanced Search Feature by Seminar and Attendee Status
Advanced Search Feature by Seminar and Attendee Status - It would be an extremely valuable feature to be able to do an advanced search that can filter contacts by their attendee status for seminars. For example, we use the bulk actions to send a broadcast message to invite clients to the event. A week later we send out a reminder to RSVP but I would not like to send an RSVP reminder to those who have already RSVP'd. It would so be able to send out a broad cast email to those who have RSVP'd.
1 vote -
Allow for automations to create activities
Some tasks don't require or aren't very well suited for a full workflow. It would be very helpful if we could use automations to trigger the creation of an activity when client statuses or other info is changed. It could work like it does with workflows, where you would create an activity template, then when creating the automation you would set the "Action Type" field as "Link Activity from Template". You would then select the correct template from a dropdown with all the templates listed. Thanks!
23 votes -
Employer Plan Management
We service a lot of employer 401k/403b/457 plans. It would be great to have more features that support plan management
6 votes -
Add a "Next Step" with assigned person feature to Activities
Below the activity name, have a "Next Step" like in Opportunities. Also give the ability to assign that step to a specific attendee on the Activity.
We don't need the completed next steps listed, we just want to be able to update the person who has the next option on the activity.
6 votes -
Add Basic Contact Data (phone, email, DOB, SOC#) as a side column so that when we are in Workflows,we can see that data without clicking out
I work in Workflows all day. There are many times throughout the day that I need access to the clients basic info (DOB, SOC#, Email, phone), and I have to leave the workflow to get to that data. My workaround has been to keep two windows open, but it's a pain. It would be nice to have a side column that shows basic data of the client you are in while you are in the workflow.
14 votes -
tag group report
Can we get a report that shows what tag groups a client is connected to? perhaps a custom email template that will list all the tags for a client in one place instead of having to run multiple reports based on a tag group search.
3 votes -
opportunity stages
It would be nice to have more options for the stage an opportunity is in. I currently only have closed lost or closed won and it would be nice to have like "Evaluating", "proposing", "Closing" or just being able to create our own like an open concept like the opportunity name.
Opportunities have the potential to be VERY impactful but needs a lot of work to be completely functional. It would be nice for our company to move our pipeline away from spreadsheets and to live in a CRM database
8 votes -
Separate completed tasks from Notes
It would be nice to have completed tasks and notes in separate categories to keep things organized. Notes should just be meeting dictations and document random client requests. This way meeting notes can easily be reviewed and stored in one place, and you can easily access previous tasks if you need to relook at something you have done.
Also, you would be able to pull reports on InProgress tasks, completed tasks and previous meeting notes for the advisors7 votes -
Feature Request: Trigger Automation When an Account Changes From $0 Balance to “Funded”
Please add an automation trigger that fires when an account’s balance changes from $0.00 to > $0.00 (“funded”). This would let firms automatically notify staff to contact the client to confirm/celebrate the first funding and kick off next-step tasks.
New client accounts are often created days or weeks before assets arrive (ACATs, contributions, rollovers, etc.). During this gap, all contact data and workflow scaffolding exist, but there’s no native event in Redtail Automations / Workflows that detects the moment funds hit the account. Teams currently rely on manual monitoring or ad-hoc reports, which introduces delays and inconsistency in client communication…
4 votes -
Activity template–based automations
Today, Activity Templates are static and cannot trigger follow-up actions without building a full Workflow
Request: add a new automation trigger category called “Activity Template”
Trigger would allow selection from existing Activity Templates
Conditions should adapt to activity context (linked contact, status, category, assigned user, etc.)
Add a new Action Type: “Link Activity Template” from the Activity Template library
Include time-delay logic (immediate, X days/weeks later, business days)
Example use case: if Activity Template “Client Review – Completed” is selected, then automatically assign a follow-up Activity Template to the same linked contact one week later
This would reduce workflow complexity,…
1 vote -
Photo editor in email composer unusable
In order to add a photo to an email composed in Redtail, you have to upload to Imgur, copy the link, then edit the link. There are no instructions on how to do this and it is not user friendly.
You should be able to upload images directly from your computer.
Also, the resizing feature in the image uploader is broken. The photos are received full size no matter what size you make them in Redtail.
6 votes -
can you add an option for "non-qualified" under Accounts section to add a new account?
Can you add an option for "non-qualified" under Accounts section to add a new account?
1 vote -
search task by subject
Keyword search of Subject field
3 votes -
Workflow Reporting
Please create a workflow report which shows the exact task that the workflow is on rather than all the tasks that are still open in the workflow. We would like to run a report to see exactly where we are in the workflow. The Workflow Task report is very confusing as it shows all the tasks still needing to be done rather than the one we are currently working on. It is not a useful too in determining what task we need completed. Thank you for your consideration!
5 votes -
Firm Wide Calendar Colors
Request: Add the ability for firms to set firm-wide calendar colors that automatically apply for all users.
Details:
Allow an admin to define a single color system for the entire firm.
Enable calendar events to auto-apply the correct color based on the selected attendee (or primary attendee), so users only need to enter the subject and select attendees.
This removes the need for users to configure or match colors individually and ensures consistent color coding across the firm.
Thank you for considering this enhancement.
1 vote -
Household Address Export
We would like to be able to generate an Excel export for households' addresses so that when we are creating mailing labels, we do not have duplicate addresses for both husband and spouse.
4 votes -
Pronunciation to the Mobile App
We utilize the pronunciation box for our clients, so it would be nice to see on the mobile app.
3 votes -
Choose when email notifications for activities are sent
Would be great to be able to choose whether to have an activity send an email every time it's updated or not. Or choose whether an email is sent every time someone removes themself from the activity. Or choose WHOSE updates should be emailed (e.g, only the activity owner's changes go out as an email). When we have a team activity the emails get out of control.
5 votes -
alerting you if another user is in the same activity or note making an update the same time you are
alerting you if another user is in the same activity or note making an update the same time you are
6 votes -
Foreign Currency and TIDs
Update Redtail so that it can house Foreign Currency and TIDs - this will help with linking accounts that are out of country (especially those in neighboring countries like Mexico and Canada)
3 votes
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