Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
2075 results found
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alert
Either have a pop-up window, email or text notifying the user of an upcoming Activity 30 minutes (should be customizable) prior to the scheduled time. The "bell" notification isn't very helpful and I often have my computer speaker turned off so I've never hear the dog bark. Also I'm not always at my computer but I do get email/texts on my phone.
6 votes -
Rep chat comments
Currently, the rep chat info goes into the notes section. When looking for notes, you have to scroll through and it's cumbersome at times because some clients text all the time. Is there a way to have another section for that or distinguish rep chat vs true notes??
2 votes -
For workflow items, please allow mass change to workflow owner
For workflow items, please allow mass change to workflow owner
5 votes -
memberships
When linking contacts, e.g., parent to adult child, the terms "Linked Contact" and "Linked Contact is" are confusing.
1) Why not use "Relationship to this contact"?
2) If I make one contact the parent, shouldn't Redtail automatically make the other contact a "child"?33 votes -
Please change back the calendar view to include contacts names intead of just saying 2 contacts
on the calendar view each activity used to show the contacts names instead of just the word 2 contacts. Please go back to the way it was. Now you have to take an extra step and hover over each to see which one belongs to which client.
36 votes -
Copy Notes to Spouse's Profile
Have a box we can check that will automatically copy the notes we are saving in the client's profile to their spouse's client notes as well.
7 votes -
show power of attorney on contact details
If client has a Power of Attorney, there should be a field readily visible on the main client record screen. A customizable field could work for this too. There should also be a way to link that POA's Redtail contact (not thru family set-up) to the client's contact record.
29 votes -
Know Your Client
It would be great if we could modify this screen to match the financial/risk/experience questions that show up on our compliance forms - some categories require in input, other select a range. We should be able to modify this according to our needs - it is toooo onerous to create UDFs for the information we would need to maintain
3 votes -
trigger event for outbound calls
Add a trigger event for "click" on phone hyperlink to initiate an outbound call, we could then automate opening a new Note in the contact file to record call details
1 vote -
When adding/updating activity being able to notify a user not just a team
When you add a new note you have the option of two drop down menus: notify team and notify user. I would like the same option for adding/updating activities, can you add notify user to activities please.
7 votes -
Personal Profile Form
We use this for appointments however, on page 2 (which lists all of the individuals in the household) it lists the account with each value BUT it does not give us a total. Please add a total. We can get it under Portfolio holdings but it doesn't list who the account belongs to. So, I would have to go in an ADD ownership info to EACH account. Seems like it would be easy to add a total!
1 vote -
notify option to create activity screen
Put the "notify" option on the create window versus having to "create & edit" to get to it.
1 vote -
select notes to move between contacts
The ability to select specific notes to move from one contact to another without having to move them all. Or, the ability to copy notes and have them keep the original date & time of completion.
3 votes -
Add contact/client names to appointments on calendar
When booking an appointment on the calendar, we need the names of the clients if there are 2 or more. If it is one name it currently shows it, but 2 or more (like husband & wife) it shows 2 contacts. We would like it to show all contact/client names.
6 votes -
Workflows Report Columns: Advisor and Creation Date
We would like to see additional columns on the Workflows Report including an advisor column (who the client is assigned to in their profile) as well as a "date created" column, and a column indicating which user created the ticket.
3 votes -
What happened to the Redtail Blog?
The most recent post is from March of 2024! Has Redtail given up on everything!!??
1 vote -
Why am I limited to using a password with a maximum of 16 characters?
With the sensitivity of the information locked behind the User Name and Password, it seems a large oversight that users may only use a password that is 16 digits or shorter in length.
3 votes -
Add pop up notifications
Consider adding a Pop-Up notification option, similar to Outlook pop-up notification option. If I'm on the phone I often do not hear the audio notification. This has caused me to miss scheduled appointments many times. Having a visual Pop-Up appear on my screen and stay on the screen until I close it, would be very beneficial.
4 votes -
Account Reports: "As of" date for account balances and positions
Please include "as of date" of the balance and positions in any of the account reports. The only place that happens is in the client's accounts positions screen but that is not printable. Thank you.
2 votes -
memberships
When we have the status of Beneficiary, it would be nice to be able to run a report showing who they are in "Membership" with. At this time, we have to run 2 separate reports. One is a PDF that cannot be changed and the other is an excel spreadsheet. These then have to be cobbled together. This is a lot to do with over 400 people and climbing.
3 votes
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