Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
2261 results found
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Team Member Color Coded Activity Boxes
Instead of each team member having a contact bubble color, there should be an option for each person to have a color coded activity box. Color coding activities is way too complicated.
1 vote -
Automation of workflows based on Opportunity Stages
It would be nice to have a workflow automation that is based on an Opp Stage. We are an RIA, and it would be great to have the account opening workflow automatically started when an Opportunity is, for example, in Stage 4.
1 vote -
"trusted contact" .
Would like to suggest adding a place where a "trusted contact" information can be added. Like in the basic information or the ID Card or somewhere where it can be accessible promptly and not hiding. It would help if an emergency would arise.
1 vote -
Link Activities to Seminars
It would be really nice to be able to link an activity directly to a Seminar without having to link it to a note - we have the option to link workflows directly on the seminar page, but not activities, and it would be really helpful to be able to do that all in one place.
1 vote -
Quick check for any details in Contact Record
In reviewing our database, we have a number of Contacts with minimal information - only name, email address and/or phone number, servicing advisor, category and status. There are no notes or history in a quick search.
It would be nice to have a simple way to check through the tabs for the Contact (Membership, Documents, Seminars, etc.) to see if any information is there. If not, then the record could potentially be deleted. If there is information, then it can be reviewed and determined how to handle updating the record.
My assumption is there was a list imported at some…
1 vote -
professional contact
I don't like that Redtail automatically creates a contact if I add a Professional Contact for a client. Same with their Employer. I don't need these to be listed separately as Contacts if I only want to see them under that particular client. Maybe a check box for if you want to add the prof contact or employer as a new Contact in the database.
1 vote -
Restrict who can create new contacts
In an office with multiple employees, we are constantly running into people putting contacts in without full details... review months, servicing advisor, address, phone, etc. We are also seeing duplicates because of misspellings or people not paying attention to details.
I would like to see an option where we could limit who is building contact records, so that information is properly entered the first time and corrections - and missed details - are kept to a minimum. Advisors could provide support staff with information (even if not every contact detail was available) to minimize issues.
1 vote -
Restrict who can create new contacts
In an office with multiple employees, we are constantly running into people putting contacts in without full details... review months, servicing advisor, address, phone, etc. We are also seeing duplicates because of misspellings or people not paying attention to details.
I would like to see an option where we could limit who is building contact records, so that information is properly entered the first time and corrections - and missed details - are kept to a minimum. Advisors could provide support staff with information (even if not every contact detail was available) to minimize issues.
1 vote -
Please return calendar pop out to previous view
I notice several changes being made to the way Redtail looks which is fine, but there is one that is particularly annoying. I'll try to explain. When you click the little calendar icon beside the TODAY button, today's date used to be in a blue box with white numbers, making it easy to see (it still appears like this when you are adding an activity) now there is no box & todays date is blue, which is too similar to the black numbers around it.
I'd like to request that this be returned to the previous view. Again, see the…
1 vote -
Stationary Asset Total at Top and bottom Of Each Individual Account Balance
Under the account assets it would be nice if there was a stationary total at the top and bottom similar to an excel spreadsheet without having to scroll to the top to get the running total. Especially on clients with several holdings in their accounts.
1 vote -
copy and paste
Have the ability like Orion does to copy and paste with one click on the contact card information instead of having to highlight the entire email address/phone number/address.
1 vote -
Primary check box in Contact
In the new dark mode you can't tell which phone number or address, Etc. is primary. It's usually bold and red and now its all Black and you can't tell if it's bold or not.
1 vote -
Accounts by Payment Info as a Query-able Field
It would be helpful if 'Payment Info' was a Field within account reports. Even something simple, like [Account Reports - Payment Info - Regular Investment Account is NOT 'empty'] would be helpful for tracking client activity.
1 vote -
Account - Payment Info as a Reportable Field
It would be very helpful if Payment Info was a searchable field within Account Reports.
ex: Account Reports - Payment Info - 'Regular Investment Amount' is NOT empty
This would be helpful for all payment fields, as it is a way to easily run total transaction reports.
1 vote -
SharePoint Integration
Have Microsoft's SharePoint be an option to easy link date
1 vote -
Show Renewal Dates from Accounts in Calendar
I’d like to strongly advocate for the ability to display the date inputted into the “Renewal Date” field from each Account in the calendar. This is not just a helpful feature — it’s a critical one for financial planning professionals to keep track on renewal dates for their clients' policies.
To be specific: we’re asking for the dates entered into the “Renewal Date” defined field from each Account (that has this section filled out) to be made available as an optional calendar addition, allowing us to know when these vital dates are approaching, similar to how client birthdays can currently…
1 vote -
I would like to be able to add UDFs all at once rather than one by one or have them preloaded.
I would like to be able to add UDFs all at once rather than one by one or have them preloaded.
1 vote -
Assistive Access for Iphone Capability
Assistive Access is a mode for people who need assistance navigating the Iphone. You can add apps to the 'updated' view when this mode is enabled but Redtail CRM is not one of them. Speak is enabled to be added, but not the main app.
Is there a way to enable that to be added to the assistive access screen? No redesign or anything necessary, just the ability to add redtail to the Assistive Access Mode in Iphone would be incredibly useful for us! Thanks.
1 vote -
Today column is now gray
The Today column is now gray, it would be nice to be able to change the color. I use gray for something else so it blends in. Thank you!
1 vote -
Hide/Unhide Users
We use a virtual assistant who has external access to our RT database. She has also added backup virtual assistants within her company to our account, who are external users for when she is out of the office. It would be great if there was a way to hide/unhide users without deactivating them, so they don't clutter up our usual users as we schedule activities and meetings.
1 vote
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