Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
2193 results found
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Add Google OAuth connection connectivity
Google has moved away from allowing less secure apps. Please add OAuth connectibility to allow us to send Google emails, particularly blast emails, from within the CRM.
6 votes -
Retriever/Once Hub Calendar - no manual entry of reschedules/changes
It is not time efficient to manually enter a reschedule or change in Redtail that has been made by a client or advisor for an appointment in Once Hub. All items, whether a new appointment, change, or reschedule should also be reflected in Redtail. If needed for this to happen, manually deleting the original appointment in Redtail is a one click and acceptable.
6 votes -
Batch Edit Annual Review Frequency
Mass editing of annual review frequency is impossible with Redtail. Add a feature to bulk edit or spreadsheet upload and change frequency en mass.
Right now it's possible to mass edit the first review date, but nothing else!
6 votes -
Activities should sort chronologically, not alphabetically
Currently, the activities tab sorts alphabetically which is really not intuitive. Especially if you navigate to this page by clicking "upcoming". When you navigate to activities from the "upcoming" button, you are thinking chronologically (at least I am), and because of this, you expect the top of the list to be your soonest upcoming tasks.
6 votes -
Families with out "head of household"
It would be ideal if we could link contacts per their relation to one another without having to have one of them be the designated "head of household". Like instances of adult children who do not live with their parents. Ideally, these people could all exist on one family tree without having to designate one of them as the head of household. Also, I think it would be great if the head of household was optional entirely. Maybe two members of a marriage do not live together, but are married and should both receive head of household status. On the…
6 votes -
Let us be able to delete all items in lists
For account types (and other lists like activity type, etc) there are some choices I am not able to delete. I'd love for that not to be the case so for account types every account type available and shown to us are the ones applicable to us. I am never going to call an account type brokerage or cash & equivalents because I use type as registration type and those two aren't mutually exclusive. That list in particular is cluttered up with 50+ undeletable fields of which I'd only keep 15.
6 votes -
Add Activity "Status" Field
Add a status field to Activities.
Example:
"New"
"Working"
"Pending Client Response"
"Submitted to Custodian"Etc.
6 votes -
Combining Workflows
Create a section in Workflows that allows us to combine workflows into a big workflow of workflows, similar to how mind mapping software is set up. Then allow us to search clients & see which workflow they're currently in, where they are in the client process across all the different workflows, and who is assigned responsibility to that specific task for the contact. Then add the ability to see all contacts across the client process and which workflow they're currently assigned to.
This would be HUGE to holistically assess and process where everybody is at, eliminating the overwhelming feeling of…
6 votes -
Family Categories and Status
It would be nice if we could specify Categories (e.g. Client, Prospect, etc.) and Status (e.g. Active, Inactive) for Families so that we can quickly identify those when running reports/searches at the Family level, as well as for segmentation purposes.
6 votes -
Cancelling Activity Option
It would be nice to have a cancelled activity option -- so when clients call in to cancel appointments we can just "save and cancel". So, the activity would then disappear from the calendar but would still remain an activity under the client profile. It would help clean up the calendars so we can see the events/activities that actually occurred that day.
6 votes -
Gmail/Google Workspace integration
Allow email sync for Gmail-hosted emails.
6 votes -
Search by last name only
We've had RedTail for some time now and the only thing I really miss from old CRM is the ability to search by last name only. When I type in a last name everything remotely the same (3 matching letters in a street name or name of a town etc..) comes up. Sometimes I am scrolling thru 60+ names or more when I know I only have 3 contacts with that same last name. And some names,( i.e.Thomas) can be first or last names but everything pulls up. Very time consuming.
6 votes -
Activities, Filter Dates Popup - Allow this popup to move as I cannot see the Custom Date Range field unless I make my font smaller
Activities, Filter Dates Popup - Allow this popup to move as I cannot see the Custom Date Range field unless I make my font smaller. I need the font a little larger so I can see better. This would be very helpful.
6 votes -
referrals
Referral Tree
Presently, there is no way to create a referral tree, or to pull a report of contacts who have referred others.
EX: If Amy refers Dave, I can enter Amy's name (as text, not as a link to her profile) on Dave's profile as a 'Referred by', and I can pull a report that will give me 'Referred by' and 'Source' (which would pull Dave's records), but I can't pull a report that will pull Amy's information.The ultimate goal is to pull a report to see which contacts referred other prospects/clients in the past year, because we…
6 votes -
Adding a search function when moving documents from one place to another within Imaging
It would be nice to have a search function within Redtail Imaging when you go to move a file to another folder. Right now, when we look to move a document/folder to another place it asks you to scroll down the list until you find the correct household and then select which folder to place said document into. We have a lot of households, so moving just one file is tedious. If you could only add a search box to the top of the list, so we can search for a client, that would be very nice.
6 votes -
A "Pop-Up Warning" when you open a contact's page
When opening a contact's page, it would be extremely helpful to be able to enable a pop-up warning of some kind that you need to click out of before viewing the contact's page. In another CRM that I've used, this was an extremely helpful feature. Not all clients had it, it was only if you wanted it there.
I used it for alerting myself and other staff members if there was something that was urgent and necessary for EVERYONE to know before talking to this client on the phone or emailing them.
A few examples would be:This client works…
6 votes -
Bulk Action to add new employees to all speak rooms
Instead of having to manually add the new person to every room, Can there be a bulk feature to add the new person? We have over 800 people in speak, it is extremely time consuming to add to each room
6 votes -
Advanced opportunities reporting: ability to filter/total AUM in pipeline by advisor and quarter
Currently, opportunities are grouped together and reporting can be sorted by status. It would be helpful if there was a running total of projected AUM by Servicing Advisor AND projected quarter.
6 votes -
Assets and Liabilities
Update Asset and Liabilities page to reflect the assets minus the liabilities for a total at the bottom of the page vs having to print the report to show the math
6 votes -
Column View for Opportunities
I’d love to see a column-based view added to the Opportunities screen in Redtail CRM! This feature could function like a Kanban board, making it easier to manage and update opportunities visually.
Here’s how it could work:
• Sortable Columns: Users could organize opportunities by stage, type, or source, with each column representing a specific category.
• Drag-and-Drop Updates: Opportunities would appear as cards within the columns, and users could update an opportunity’s stage by dragging it from one column to another (e.g., from “Needs Contact” to “Meeting Scheduled”).
• Customizable Layout: Users could choose which stages or categories to…6 votes
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