Redtail CRM
Welcome to our official Redtail CRM feedback forum!
Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!
For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.
1673 results found
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Organize Activities by Category in Separate Tabs on Activity Page
When clicking on the Activities page, it would be nice to have tabs created at the top to sort the activities by Category. I know you are able to sort them in order, but it would be nice to have them on a separate screen.
3 votes -
add a button to Activity Description box (like PDF button)
add a button to Activity Description box (like PDF button) so that users can timestamp notes
3 votes -
3 votes
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archived emails and searches
If you archive an email and the client no longer uses emails they still show up in a search when using email address is not empty because there is an email but it's archived - archiving information should not be used for reports and searches - it returns bad information!
3 votes -
copy
Need ability to copy Templates from one database to another -- example: copy all Activity Templates from Database A to Database B and Database C -- existing templates currently have to be hand-copied between databases which is not an efficient use of time and it is prone to human clerical error.
please add the ability to submit templates for copying to Redtail3 votes -
Box
Box has a feature that allows you to create a hard copy of what is in Box on your computer. If you download something on the computer it updates in the Cloud and vice versa. Would it be possible to build a similar feature?
If not, would there be a way to complete an initial download of documents to our hard drive, and then be able to download to our hard drive periodically with only the new documents or documents with changes being downloaded.
3 votes -
smartwaiver
We use SmartWaiver for our Engagement Letters, Risk Tolerance, etc. It would be great if the email used for the SmartWaiver could auto-pull into Redtail.
https://api.smartwaiver.com/docs/v4/3 votes -
URGENT - private client information is being sent by Redtail via email to users - SECURITY RISK
URGENT: private client information is being sent by Redtail via email to uses. In our office, we have ALL email notifications turned OFF for this reason. However, some notifications are still sent. For example: bulk operations, like combining client accounts. When the email notification is sent, it includes PRIVATE CLIENT INFORMATION. We MUST have a way to turn off these additional notifications plus Redtail needs to CHANGE their email notifications so as not to include ANY PRIVATE CLIENT information. Redtail could and should be LIABLE for sharing this information in an INSECURE email! This is a huge SECURITY RISK.
3 votes -
Return to the top of the page when clicking on next page
When there are multiple pages on a view, it currently starts at the bottom of the page when you click on next page, and you need to scroll up to begin at the top. Click on next page should begin at the TOP of the page.
3 votes -
Help us Track Beneficiaries
Our team is currently tracking benes in Memberships and finding it very cumbersome. We have clients with 14 grandkids. We do not want to create individual records for this many non-clients, then link to the account owner, and define the relationship, this is way too time consuming just to be able to track that beneficiary info.
I think Beneficiaries would make sense in the Know Your Client tab, or a completely new Beneficiary tab on the left hand side in the individual record.
Beneficiaries change all the time, so it would be nice for this new feature to be swift…3 votes -
Activities- Active User
It would be nice to have a feature that shows when another user has an activity open and is actively working in it when you open it. This way, when another user opens it and starts to add notes, it doesn't delete the information one or both of the users has put in.
3 votes -
ai for zoom & teams meetings
feature for zoom & teams meetings - video & voice... smart ai notes... like Fathom or otter ai. notes get summarized, we get to edit/ verify, then post to crm.
3 votes -
Notes
Add different color font like notes, and places we can type information. When your older, you can code things and see them easier.
3 votes -
Contact Card - Additional Dropdown
There needs to be an additional dropdown, like the "show archived" dropdown where I can put the information I need but don't want to see.
ex. I need to include information like mailing address, work phones numbers, fax numbers in my database that I am integrating with Redtail. I cannot archive or delete this information from redtail because they will delete on my other platform. But I still do not want to see these on the redtail contact card, hence another dropdown. In this dropdown the information would display just as it is in "show archived" but still have the…
3 votes -
Ooma Integration
Can we get an integration with VOIP provider Ooma, same as we have with Ring Central and other VOIP providers. It would be nice to be able to see the caller ID from our contacts in Redtail on our phones, and it would be nice to see them come up when the ring in.
3 votes -
Accounts Visible Column Header - add 'Manager.'
Add 'Manager' as a visible in the Column Header.
We would use to indicate owner/Title of the Account.
ex: John Smith - IRA.3 votes -
Tasks, Activities, and Events
Redtail should differentiate tasks from actual events. Currently, everything is linked to an activity which clutters the calendar and makes it pretty unusable if you have a lot of tasks pending. I think Tasks should be separate and not added to the calendar (should only show up on the timeline). And actual events (appointments, etc.) should be added to the calendar.
3 votes -
Account Type Label for Notes/Acitivity
When linking an account (or multiple) to a note or an activity, we are only able to see the title of the account. We should be able to see other account specific information to differentiate among them. For instance, if a client has 3 accounts with the same custodian, only the account numbers show up when linking making it hard to differentiate unless you update the title and add extra information to them.
3 votes -
User Interface
The user interface for contact records should be updated. Currently there is a lot of clicking needed to navigate a contact record. I believe Redtail should take some inspiration from Wealthbox's User Interface on contact records) Having the keywords, email history, notes, accounts, family members, etc. all in one place makes it easier to navigate and get the necessary information.
3 votes -
default email
When entering a contact, you enter an email address. You should NOT have to check a box to make it default. Just have the system treat the first email entered as the default and if we want to change it for contracts with multiple emails we can. But I was just told for a few thousand contacts, i had to go into everyone and check the box if I now want to use the broadcast email feature...what? first entered email should automatically be default.
3 votes
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