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Redtail CRM

Welcome to our official Redtail CRM feedback forum!

Do you have an idea? Do you recognize a good idea when you see one?
Use the Categories to indicate what part of the CRM your change request refers to, and browse the ideas of fellow CRM users to vote on requests that will impact your business.
Don’t forget to add comments to other ideas to let us know how your firm might use a feature better!

For help with or questions about features and functionality in Redtail CRM, you can contact our support team at support@redtailtechnology.com or check out our HelpDesk articles on getting started.

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1659 results found

  1. Reports for Activities to filter sort by Completed and by % Completed

    Reports for Activities to filter sort by Completed and by % Completed

    1 vote
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  2. LInkedIn will always have the most up to date Job title, that should automatically update in Redtail

    When a contact is connected to LinkedIn, their Job Title information will be automatically updated with the most current and accurate data. It would also be convenient if their picture was uploaded automatically, like on my iPhone.

    4 votes
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  3. add pdf to comment

    It would be very helpful to be able to add a pdf to a comment, not just the original note, especially since the pdf may not have existed or been relevant at the time of the original note.

    3 votes
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    0 comments  ·  Notes  ·  Admin →
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  4. allow admins to send emails on behalf of other reps

    Allow admins to send broadcast emails on behalf of Reps. I regularly send out broadcast emails for the financial reps to their clients. In order to do it now I have to log in as the Rep.

    1 vote
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  5. identify what accounts have been linked after running auto link

    The Autolink complete email notification will be much more useful if it shows who the client was and/or what accounts were linked.

    4 votes
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    0 comments  ·  Accounts  ·  Admin →
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  6. linked note

    It would be ideal to be able to see if an ACTIVITY has a linked note.

    When a NOTE has a linked activity, the note will indicate as much (lower right corner). However, if an activity has a linked note there is no such notification on the activity itself so you never know.

    3 votes
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  7. Salutations

    On the salutations area of adding a new contact, there is an option for Sergeant but no other rank. It means alot to military and first responders to be recognized for their rank.

    1 vote
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  8. Give us a way to auto paste to spreadsheets

    Maybe link office 365 to redtail or have its own spreadsheet page. Instead of just listing info like writing on a sheet of paper, have it with text boxes that then paste onto a pre-organized spreadsheet that can be saved/linked to onedrive.

    1 vote
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  9. Activity email should have link

    When we receive activity update emails it would be helpful if there was a hyperlink to the activity so we don't get lost by having to log in and get distracted by other to do's. Tis is becoming a deal breaker for my team

    3 votes
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  10. We should be able to Hide Sensitive information from Staff

    When we have a new staff person on probation we want them to have access to activities and workflows but not have access to account and other sensitive information

    3 votes
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  11. Color Coding in the Calendar

    Specifically, please provide the ability to color code "custom" types under categories in activities so that the calendar will color code the way we desire.

    This will eliminate our work around that required us to create "custom" types in the type dropdown just so our receptionist (scheduler) could color code things easily on the calendar for scheduling purposes. Unfortunately, however, this work around has hindered the fuctionality of many other aspects of Redtail. We'd LOVE to use RT to it's full potential, but color coding the calendar is top priority, so everything else must wait until this is an option.…

    1 vote
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    0 comments  ·  Calendar  ·  Admin →
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  12. On Imports do not create a duplicate contact if there is a matching name and email in the system already

    On Imports do not create a duplicate contact if there is a matching name and email in the system already. Other CRM's do this, you can make it optional based on preference and then create an output from the import process that shows which ones were not imported. This is critical for a process I have to do.

    3 votes
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  13. Add capability on imports to not create duplicate entry if there is already a matching name and email address, just skip that entry

    Add capability on imports to not create duplicate entry if there is already a matching name and email address, just skip that entry. Other CRMs have this capability and then generate a report of the ones skipped. Can make it optional in case someone wants dups

    3 votes
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  14. Orion integration - add ability to link to more than one database or choose which database to link to

    Our firm has a parent database and a child database in Orion. We are unable to link our Orion child database to RT because currently it will only allow one database to be linked. In this instance we would want the child database to be linked but not the parent database. Having the ability to pick one over the other is helpful or having the ability to link more than one database would solve our current problem.

    1 vote
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  15. Vault feature

    Consider adding a "Vault" feature to Redtail CRM or as a separate module that would allow the secure transfer of documents between clients and advisors.

    1 vote
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  16. Running Reports that show the created date of any given workflow

    Enhance the reporting to where it's possible to run a report for the created date of any given workflows. This will be extraordinarily helpful from an analytics perspective because it will allow us to track the ebbs & flows of a firm's volume along with identifying trends in business that will help to inform the firm.

    3 votes
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  17. Add sub folders to contacts documents so it is better to organize our client documents and make it easier to find forms.

    Add sub folders to contacts documents so it is better to organize our client documents and make it easier to find forms.

    4 votes
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    0 comments  ·  Documents  ·  Admin →
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  18. Emails search

    I need to be able to search clients WITHOUT an active/primary email. The search "without email" leaves out those elderly clients who no long able have an active email or don't communicate via email. We have archived their email to save email history but then by default we leave them off our call list because they are left out of the search client WITHOUT emails because system is picking up the archived email - which isn't active anymore.

    1 vote
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    0 comments  ·  Email  ·  Admin →
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  19. Add “After the previous step” button to “Step Due” category in a workflow

    The workflow needs an option to set a steps due date a certain amount of time after the previous step has been completed. This is an issue I see comments for back in 2020 and the issue is still not fixed. This is such a simple fix that would only require an added button to the "Step Due" category! Here are just a few of the complaints:

    “It would be nice if I could sequence my workflows based on the PREVIOUS STEP as well as the Target Date. Example: My assistant submits paperwork on Monday and I would like to…

    3 votes
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    0 comments  ·  Workflows  ·  Admin →
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  20. More options when sending broadcast emails

    It would be good to have additional options when sending broadcast emails. Such as "Choose primary" or "Choose Business" when sending these, so it just doesn't go to one email.

    3 votes
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